ServiceSource - A company with lots of potential and great individuals, exceedingly lean and lacking work life balance | Glassdoor
There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

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"A company with lots of potential and great individuals, exceedingly lean and lacking work life balance"

Star Star Star Star Star
  • Career Opportunities
Current Employee - Client Delivery
Current Employee - Client Delivery

I have been working at ServiceSource full-time (More than 3 years)

Pros

A place where passion, dedication and moments of sheer genius keep the company forging forward as it attempts to be the sole service revenue generating partner of choice for any company in the world that sells a product with any form of warranty or license. Many smart and ambitious employees, who work hard and deliver results.

Cons

Cost cutting measures or what the company calls cost saving measures cause too many to work much more than they initially or rightfully need to. Staff work in access of 14 hours a day, inter department OLAs are not respected, poor presales and scoping result in understaffed teams to be built and made operational and unrealistic expectations to be met. Very little attention is given to the revenue generating department which is the sales department. Attrition continues to rise, company faces brain drain and everyone seems to be told to just cope with it no matter what and still deliver results. Salaries are below average, and staff who know they can earn more someplace else have no qualms in leaving.

Advice to Management

Have more foresight, and don't expect to build Rome in a day. If you do not start to heed the request for help and support, your talents will leave and revenue but more importantly commitments which the client sales team make so casually in order to secure a deal will not be met. Take care of those who actually bring the $ in at the end of the day (or month, or quarter).

Other Employee Reviews for ServiceSource

  1. "Continuous learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Positive environment and career growth opportunities

    Cons

    If you can't work under pressure (end of quarter) this is not the place for you


  2. "High growth, fast paced, great place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    High growth potential and company preference to promote from within. Benefits package is more than satisfactory, senior leadership is very approachable from the CEO down, workforce is a pleasure to work with in a young environment.

    Cons

    Sales methodology aside, opportunities to learn through formal training seem to have gone away


There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

See Most Recent

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