ServiceSource - no comment | Glassdoor
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There are newer employer reviews for ServiceSource

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Helpful (1)

"no comment"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Schaumburg, IL
Former Employee - Anonymous Employee in Schaumburg, IL
Doesn't Recommend
Disapproves of CEO

Pros

no comment I haven't work there for a number of years

Cons

poor communications, people are not treated with respect, ideas are not cultivated or developed and the compensation packages are inferior.

Advice to Management

no comment I haven't work there for a number of years

Other Employee Reviews for ServiceSource

  1. Helpful (3)

    "Be WARNED"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA
    Doesn't Recommend

    Pros

    One gets the expereince and partial insight of the growing IT market. Companies such as Novell, BEA, HP, Sun, F5, Oracle, Autodesk outsource their contract renewal business to Service source.
    the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Who is really motivated to going to see the lousey, near last place SF Giants baseball game and a dinner at ACME chophouse. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy.
    I really am convinced that this company has mismanged the investments from the venture capital firms and wasted their opportunity to achieve true growth. It is true that the company does have an international call centers, but the effectivness and the reactive strategies from the U.S Directors, Managers and ideas from new VP's are poor and desperate.

    Cons

    Top down business model and all that gives lack of respect to sales representative. It felt like a sweatshop at times, especially during the EOQ and when managers and directors act pompous and really act plastic. They don't have true business intelligence, they are sexually biased, lack leadership and employ the most sinister communication. The company does not care about diversity, and treats employees as seatshop workers. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

    Advice to Management

    Diversify your portfolio and get better marketing capacity. the 1 +1 =3 does not cut it! the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.


  2. "Can learn a ton and be successful, but dont expect to feel valued"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    • great place to sharpen your teeth and learn tech
    • have to earn your stripes to climb the ladder where promos are not based on tenure
    • incredible blue-chip client portfolio - lots of learning opportunities across accounts and industries
    • upward mobility if you put in the work and listen
    • new c-suite is sharp, capable and experienced
    • social, hip, fun, and young environment

    Cons

    • unfortunately the company is selfish and a lot of employees entitled beyond normality
    • you'll often feel like clients/customers care more about you than the company does
    • everything boils down to $$$, but some things just aren't driven by financial ROI
    • announced company growth prematurely to employees - company back into maintenance mode following unexpected lay-offs
    • leadership can't seem to get out of their own way to make good decisions quickly
    • loses top talent for reasons within their control (recognition, payscale, performance reviews, mentorship, benefits, communication)
    • lead by intimidation (however, there's been noticeable improvement recently)

    Advice to Management

    Companies across the world have begun to see inside sales as the new wizardry of successful tech companies. They're out there building their own internal teams to manage existing customers and in order to either keep or get new business you need people that know your business to execute and innovate often - can't do that if you're losing all your SME's for feeling undervalued, low-pay, overworked, lack of hands-on training, coaching, mentorship, and incentive to go big. People need to know you know what they're doing on a daily basis and to be appreciated and thanked often. Employee smoke breaks shouldn't be employee trash talking sessions. Your two US sales centers in Denver and Nashville are sitting in booming economies and competitive job markets - tons of fresh new talent coming in. Stop giving current employees reasons to leave and prospective ones reasons not to join. Pay those who are passionate and talented well above market rates and shed the those that don't pull their weight. Leverage al la carte offerings and charge for them - too many clients walk all over delivery bc they can. Layoff more people if that means replacing run of the mill employees with top knotch talent that can cover more territory with more effectiveness. Strengthen the foundation in delivery. Stronger reps, invest in the sales managers bc they are the real ones driving culture and make sure the 2nd line isn't isolated, stretched thin and not available as a resource. Get out of your own way and you'll flourish. Reinstill faith in your people that you hear them, understand them and are working on a solution to change. Set those goals and update the entire org, center, etc. on a weekly basis to show accountable and commitment to changing. Get rid of the politics. Give meaningful, not forced, performance reviews. Complete 360 reviews for all mgmt positions. Take action to improve conditions like you expect people to take action to increase production.

There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

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