ServiceSource - Be WARNED | Glassdoor
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Helpful (3)

"Be WARNED"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inside Sales Representative in San Francisco, CA
Former Employee - Inside Sales Representative in San Francisco, CA
Doesn't Recommend

Pros

One gets the expereince and partial insight of the growing IT market. Companies such as Novell, BEA, HP, Sun, F5, Oracle, Autodesk outsource their contract renewal business to Service source.
the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Who is really motivated to going to see the lousey, near last place SF Giants baseball game and a dinner at ACME chophouse. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy.
I really am convinced that this company has mismanged the investments from the venture capital firms and wasted their opportunity to achieve true growth. It is true that the company does have an international call centers, but the effectivness and the reactive strategies from the U.S Directors, Managers and ideas from new VP's are poor and desperate.

Cons

Top down business model and all that gives lack of respect to sales representative. It felt like a sweatshop at times, especially during the EOQ and when managers and directors act pompous and really act plastic. They don't have true business intelligence, they are sexually biased, lack leadership and employ the most sinister communication. The company does not care about diversity, and treats employees as seatshop workers. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

Advice to Management

Diversify your portfolio and get better marketing capacity. the 1 +1 =3 does not cut it! the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

Other Employee Reviews for ServiceSource

  1. "A good place to work and to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Renewal Manager in Sofia (Bulgaria)
    Current Contractor - Sales Renewal Manager in Sofia (Bulgaria)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource as a contractor (Less than a year)

    Pros

    Great for a first job. Managers are very flexible regarding schedule, meaning if you have some issues and you need to come/leave late/earlier.
    It is a fun and playful environment for sure

    Cons

    Does not feel like an international company when located in Sofia. I was hopping to be in contact with different cultures. You will only hear Bulgarian in the office.

    Advice to Management

    Value your people by the work flow and not for the amount of calls.


  2. "Renewal Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Representative in Singapore (Singapore)
    Current Employee - Renewal Representative in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Good colleagues and working enviroment

    Cons

    Lateral movement is too slow

There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

See Most Recent

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