Pros
You make your own hours, no minimum or maximum. As long as you handle 1 ticket every 30 days you're good! There's a variety of issues to handle for customers, making it interesting and challenging. The company does their best to ensure experts are treated fairly. They go out of their way to maintain this.
Cons
The platform can be a little glitchy at times, making it difficult to work. Sometimes instructions are not clear or we are not given enough information to handle a situation.