Sitel - It's not for everyone | Glassdoor
There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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Helpful (2)

"It's not for everyone"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Las Cruces, NM
Current Employee - Customer Service Representative in Las Cruces, NM
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Sitel full-time (More than 3 years)

Pros

Benefits
Promote from within
Outstanding Training (Paid)
Client Discounts
Overtime and stipend pay opportunities
Bonuses

Cons

Low Base Pay
Frequent interactions with angry customers
Some team leaders don't coach you (Fix it or you will be written up mentality)
Favoritism

Advice to Management

Take feedback from your employees more seriously
Coach your Team Leads
Pay as much attention to your employees as you do to the numbers
Be consistent with policies

Other Employee Reviews for Sitel

  1. Helpful (2)

    "A pass through company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Good if your in school and have to work they are good with working on schedules.

    Cons

    Pay is horrible at start even with worse with time.

    Advice to Management

    Pay people what there time is worth and you will get better results.


  2. Helpful (3)

    "Its okay nut can be a lot better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Augusta, GA
    Current Employee - Technical Support Agent in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    I enjoy my co-workers and some of the management staff
    Okay benefits

    Cons

    We are the lowest paying call center in my city
    Raises have been frozen
    Too many non working computers
    Too many non knowledgeable supervisors
    Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc
    Very shady, 2 faced and unprofessional upper mgmt
    Does not apply a firm policy for everyone; policies differ based on individuals

    Advice to Management

    Shift bids should be every 6 months
    Supervisors, mentors and sup desks employees should be trained more and there selection should be more in depth and detailed

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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