Sitel - Interesting | Glassdoor
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There are newer employer reviews for Sitel

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Helpful (4)

"Interesting"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Augusta, GA
Current Employee - Customer Service Representative in Augusta, GA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Sitel full-time (More than 3 years)

Pros

Great co-workers, management works with school schedules...sometimes.

Cons

Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

Other Employee Reviews for Sitel

  1. Helpful (1)

    "Not the Best"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (Less than a year)

    Pros

    Easy to get into, nice coworkers

    Cons

    Hated being on the phone all the time with angry customers

    Advice to Management

    Don't base success on customer reviews


  2. Helpful (2)

    "It's not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Cruces, NM
    Current Employee - Customer Service Representative in Las Cruces, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Benefits
    Promote from within
    Outstanding Training (Paid)
    Client Discounts
    Overtime and stipend pay opportunities
    Bonuses

    Cons

    Low Base Pay
    Frequent interactions with angry customers
    Some team leaders don't coach you (Fix it or you will be written up mentality)
    Favoritism

    Advice to Management

    Take feedback from your employees more seriously
    Coach your Team Leads
    Pay as much attention to your employees as you do to the numbers
    Be consistent with policies

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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