Sitel - Its okay nut can be a lot better | Glassdoor
There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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Helpful (3)

"Its okay nut can be a lot better"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Agent in Augusta, GA
Current Employee - Technical Support Agent in Augusta, GA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Sitel full-time (More than 3 years)

Pros

I enjoy my co-workers and some of the management staff
Okay benefits

Cons

We are the lowest paying call center in my city
Raises have been frozen
Too many non working computers
Too many non knowledgeable supervisors
Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc
Very shady, 2 faced and unprofessional upper mgmt
Does not apply a firm policy for everyone; policies differ based on individuals

Advice to Management

Shift bids should be every 6 months
Supervisors, mentors and sup desks employees should be trained more and there selection should be more in depth and detailed

Other Employee Reviews for Sitel

  1. Helpful (2)

    "It is what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Asheville, NC
    Current Employee - Coach in Asheville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Opportunity for advancement
    Great people for the most part
    Paid training

    Cons

    Low pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer


  2. "Sitel was a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Performance Director in Nashville, TN
    Former Employee - Regional Performance Director in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than 10 years)

    Pros

    In my thirteen years at Sitel I was challenged with being involved in a number of projects that were challenging and provided me with considerable personal growth. The culture was supportive and success was well rewarded. It was a great environment.

    Cons

    I was recruited by another company and made the mistake of leaving. The grass is definately not greener on the other side. I wanted to return to Sitel after leaving the former company and there were no opportunities for me.

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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