Sitel - Easy job for high school and college kids.... | Glassdoor
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There are newer employer reviews for Sitel

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Helpful (2)

"Easy job for high school and college kids...."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in San Angelo, TX
Former Employee - Customer Service Representative in San Angelo, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Sitel full-time (More than a year)

Pros

anyone can get hired on the spot, a monkey could do the job, you can miss SOOOO many days with out getting fired, you can make a lot of decent friends there.

Cons

the pay is low, everything is scripted to point that you feel like an automated system or robot, the managerial staff if immature, lazy, and discriminatory, the office politics is ridiculous here. you will be micromanaged to death.

Advice to Management

pay people better and you won't have so much attrition, promote people that are qualified and experienced (not just the people you like to small talk with) and don't take away peoples coloring books, crossword puzzles, sudoku, etc... unless they aren't performing correctly. I saw so many people whose performance drop, or they quit when the policy against all of the things that people did to keep their mind off the fact that they couldn't stand repeating themselves over and over and over away.

Other Employee Reviews for Sitel

  1. Helpful (1)

    "Liked the people I worked with but no money or future."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Oklahoma City, OK
    Former Employee - Advisor in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel part-time (More than 3 years)

    Pros

    Cool people to work around, laid back. Easy job, controlled climate, weekly meetings, paid time off even if only part time, health, dental and eye benefits. Work with you on school schedules.

    Cons

    Not very honest when it came to very important things like where the company stands financially and whether or it is stable, also some of management didn't seem too honest. Go nowhere job.

    Advice to Management

    Honesty is important!


  2. Helpful (3)

    "A sweat shop where they own you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sitel part-time (More than 3 years)

    Pros

    No pros I can think of

    Cons

    Mandatory overtime even when you have another job. Constantly changing bonus plan, starting from high, now no bonuses. Freeze pay rate, no performance raises after 2 years. People have been at same rate of pay if they work 5 years. Worried too much about handle time and after call work than doing what is right for customer.

    Advice to Management

    Get new upper management.

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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