Sitel - Lots of opportunity to learn the business but don't stay. | Glassdoor
There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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"Lots of opportunity to learn the business but don't stay."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Property/Casualty Agent for USAA Subcontracted in Oak Ridge, TN
Former Employee - Property/Casualty Agent for USAA Subcontracted in Oak Ridge, TN
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Sitel full-time (Less than a year)

Pros

Plenty of training to get you licensed in P&C. Plenty of chance to meet like-minded people interested in learning valuable skills.

Cons

Continual limitations on what can be done with the training. Originally was trained for certain portions and then later was told that wasn't allowed to do those things.

Advice to Management

Decide on what was allowed to be done and what wasn't. Don't change in mid-process.

Other Employee Reviews for Sitel

  1. Helpful (2)

    "Training Bad, Hard to get paid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Orlando, FL
    Former Employee - Technical Support in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Working from home was the best part of my Sitel experience.

    Cons

    The training for technical work was much too short. Going into actual production, most of us on the team felt totally unprepared. It's mostly learn as you, which is very hard on customers.
    My reason for leaving was one that I've never encountered in my entire working career. I simply was paid after I was in production. When I didn't receive my pay, I was told by HR that I would get a Visa Prepaid Card, which I believe is completely illegal.
    The company is not solvent, and can't afford to pay. I would stay far, far away.

    Advice to Management

    Just care about employees, and respond to their issues.


  2. "You win some and you lose some"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Supervisor in San Angelo, TX
    Current Employee - Senior Account Supervisor in San Angelo, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Great benefits
    Great coworkers
    Flexible work schedule

    Cons

    Not enough training to do basic tasks
    Pressure to meet quota ( even in a non sales position)
    Will reassign you without notice ( they provide a 2 hour training for the new job that starts the next day)

    Advice to Management

    Reevaluate training material to include role play situations

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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