Sitel - Felt like a piece of equipment rather than a person | Glassdoor
There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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Helpful (2)

"Felt like a piece of equipment rather than a person"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Credit Card Specialist in Norman, OK
Current Employee - Credit Card Specialist in Norman, OK
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Sitel full-time (More than a year)

Pros

- Paid a fair wage. - Coworkers were great. - My direct supervisor was the best boss I've ever had.

Cons

- Horrid management. Never have I EVER seen such miscommunication.

Advice to Management

If you're going through a possible closure, keep employees informed rather than in the dark.

Other Employee Reviews for Sitel

  1. Helpful (1)

    "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Buffalo, NY
    Former Employee - Customer Care Representative in Buffalo, NY
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    The benefits. The option to work at home definitely helped out in costs for transportation, clothes and such.

    Cons

    Rotating schedules and shift bids. No way you can balance your life that way, even if you work at home.

    No advancement opportunities unless you lived nearby one of their centers or wanted to pack up and move.

    Not very flexible. You can be placed on another campaign involuntarily even though they say it's initially voluntary to transfer. That happened to me.

    Advice to Management

    Be more flexible in scheduling agents and give more opportunities to advance in the work at home environment.


  2. "Lots of opportunity to learn the business but don't stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property/Casualty Agent for USAA Subcontracted in Oak Ridge, TN
    Former Employee - Property/Casualty Agent for USAA Subcontracted in Oak Ridge, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Plenty of training to get you licensed in P&C. Plenty of chance to meet like-minded people interested in learning valuable skills.

    Cons

    Continual limitations on what can be done with the training. Originally was trained for certain portions and then later was told that wasn't allowed to do those things.

    Advice to Management

    Decide on what was allowed to be done and what wasn't. Don't change in mid-process.

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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