Sitel - Sitel | Glassdoor
There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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"Sitel"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Directv Tech in Corning, NY
Current Employee - Directv Tech in Corning, NY
Recommends
Positive Outlook
Approves of CEO

I have been working at Sitel full-time (Less than a year)

Pros

Get company and fantastic people

Cons

Not really any I can think of.

Other Employee Reviews for Sitel

  1. Helpful (2)

    "Felt like a piece of equipment rather than a person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Card Specialist in Norman, OK
    Current Employee - Credit Card Specialist in Norman, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    - Paid a fair wage. - Coworkers were great. - My direct supervisor was the best boss I've ever had.

    Cons

    - Horrid management. Never have I EVER seen such miscommunication.

    Advice to Management

    If you're going through a possible closure, keep employees informed rather than in the dark.


  2. Helpful (1)

    "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Buffalo, NY
    Former Employee - Customer Care Representative in Buffalo, NY
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    The benefits. The option to work at home definitely helped out in costs for transportation, clothes and such.

    Cons

    Rotating schedules and shift bids. No way you can balance your life that way, even if you work at home.

    No advancement opportunities unless you lived nearby one of their centers or wanted to pack up and move.

    Not very flexible. You can be placed on another campaign involuntarily even though they say it's initially voluntary to transfer. That happened to me.

    Advice to Management

    Be more flexible in scheduling agents and give more opportunities to advance in the work at home environment.

There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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