Sleep Number by Select Comfort - Ok job to use as a stepping stone to new and better opportunities outside of the company. | Glassdoor
There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

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Helpful (1)

"Ok job to use as a stepping stone to new and better opportunities outside of the company."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative
Current Employee - Sales Representative
Doesn't Recommend
Disapproves of CEO

Pros

Under 40 hour work week....for a sales job that is rare.
Good benefit package.

Cons

Many changes happening during the difficult economy....restructuring pay and commission that results in less pay. But, the management tries to spin it as a great opportunity and a great change that wont result in a reduction in pay. They try the same marketing and SALE ideas over and over. Little change in the approach to drive sales and create more interest in thier product. Select Comfort is where I experienced insanity; trying the same approach and hopeing for a different result.

Advice to Management

Time for a change at the top. Better training for store manegement. Good sales people dont always mean they will be good managers. People skills, leadership, coaching and training abilities should out weigh past sales numbers of potential store managers.

Other Employee Reviews for Sleep Number by Select Comfort

  1. "Very satisfied"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Talent Acquisition Partner
    Current Contractor - Talent Acquisition Partner
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number by Select Comfort as a contractor (More than a year)

    Pros

    Excellent work life balance, family style culture, work hard/play hard attitude

    Cons

    None that can be thought of


  2. Helpful (5)

    "Good earning potential if you can overcome the obstacles to being successful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    No opinion of CEO

    I worked at Sleep Number by Select Comfort full-time (Less than a year)

    Pros

    Unlike many other retail jobs, there is the opportunity to make a decent living at the company if you become proficient at the tricks of the trade. The company does make high quality products which many, and arguably most, of their customers love.

    Cons

    The sales process is too scripted. The company demands that you use their branded terminology when discussing the attributes of the beds and bedding items, frequently making interaction with customers awkward.

    At some stores, incomplete information is provided regarding warranties and return policies, which results in upset customers who vent their fustrations online. That, in turn, makes it difficult to sell the beds to potential buyers who like to see what others have to say about a product before they purchase.

    In an economy that is still struggling, Select Comfort also always seems to be looking for ways to increase prices. That obviously makes it more difficult to sell the products, which are already expensive to begin with.

    The company also assumes in its training materials and videos that everyone who comes into look at their beds suffers from back pain or shoulder pain, or constantly tosses and turns at night. The reality is that many customers are just out to replace an old bed and are considering the Sleep Number beds because of good things they have heard about the beds. Too little focus is provided on how a salesperson can convince these individuals to buy a Sleep Number bed versus innerspring mattresses that sell for considerably less.

    Advice to Management

    Select Comfort needs to do a better job of taking care of their owners. They should have someone in each market who can respond to customer issues such as bad air compressors, leaking air hoses, or broken remotes as opposed to having the customer figure out what the problems are and request replacement parts which they then have to install. The bad reviews online are hurting the company's business and will continue to do so unless addressed.

There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

See Most Recent

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