Sleep Number by Select Comfort - Decent pay, but very poorly run | Glassdoor
There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

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Helpful (3)

"Decent pay, but very poorly run"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Technician in Raleigh, NC
Former Employee - Senior Technician in Raleigh, NC
Doesn't Recommend
No opinion of CEO

Pros

Good pay and benefits compared to other home delivery jobs. Great product, I was proud to represent something that helped me and I knew that it would help our customers as well get a better nights sleep.

Cons

Very poor upper management. There were many problems within the company that the management seemed to ignore, especially if it was a new policy or procedure that they implemented. The VP purchased a new routing software system that was less efficient than the previous system which made it impossible to meet delivery windows and therefore declining customer service. Instead of fixing the routing issues the upper management started basing bonuses and raises on performance and customer service scores. It wasn't the delivery drivers fault that they could not make a 8 am delivery time when the product did not arrive in the warehouse until 9-10 am.

Advice to Management

Fix the real problems instead of blaming people below you. If you were willing to admit that you made some mistakes and a policy or procedure wasn't working no one below you would care as long as you tried something else to make everyones job easier.

Other Employee Reviews for Sleep Number by Select Comfort

  1. Helpful (1)

    "Tough to work for a struggling company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Orlando, FL
    Current Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Relaxed work atmosphere and a great product. Ability to get out and make connections within the community and do a lot of event coordinating.

    Cons

    Little to no advancement opportunities. Struggling company that may or may not make it through the recession - in the meantime, look for your pay to be cut repeatedly. Frustrating lack of adaptation to the current marketplace. Decreased quality control means increased return rates and customer service issues. Pay structure for managment is counter productive in the curent bonus structure format. Hit less than 80% of your budget, get $0. No bonuses past 100% budget. So, if you're not going to be able to hit 80%, pack it in for next month. If you're already at 100%, pack it in for next month. That's not a productive pay structure - for the employee or the company.

    Advice to Management

    Focus on more and better product marketing.


  2. Helpful (3)

    "Dead weight at Select Comfort"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Plymouth, MN
    Former Employee - Product Management in Plymouth, MN
    Doesn't Recommend
    Approves of CEO

    Pros

    Located in a suburb so you don't have to commute down town.
    There are a multitude of business channels which make it a good place to learn about the basics of many different types of business channel models. The company is not dependant on others for distribution as they have built their own direct, ecommerce & company owned retail stores. There is a huge opportunity for international expansion and product expansion. The employee discount is very good and you can also get some great deals on bedding during employee only sample sales. They are held about 3 to 4 times a year.

    Cons

    While I believe some of these individuals are now gone, in the past there was a "click" of Directors and VP's who had their favorites. If you were one of them, it was a geat place to work. You could have flexible hours, work from home, get good salary increases and be recognized for your efforts. If you were not one of the favored employees, you work long hours with no flexibility, get modest pay increases and get no recognition. For anyone today it is almost impossible to be promoted to director level without an MBA, no matter what kind of results you produce for the company.

    Advice to Management

    Many of the company's Directors and Vice Presidents are very poor managers and there is far too much favoritism.


There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

See Most Recent

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