Smile Brands - poor | Glassdoor
There are newer employer reviews for Smile Brands
There are newer employer reviews for Smile Brands

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Helpful (2)

"poor"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Dental Assistant in Tacoma, WA
Former Employee - Dental Assistant in Tacoma, WA
Doesn't Recommend
Disapproves of CEO

Pros

four 10 hour days and 3 days off!

Cons

Poor office management; staff treated poorly - like we are just disposable...rudeness to doctors

Advice to Management

Focus more on G3 for employees

Other Employee Reviews for Smile Brands

  1. Helpful (1)

    "Interesting place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Santa Ana, CA
    Current Employee - Senior Accountant in Santa Ana, CA
    Recommends

    Pros

    Healthy company
    Great people to work with and for

    Cons

    Technology is a little dated
    Not enough dental offices in my area

    Advice to Management

    Be aggressive about investing in some new technology.


  2. Helpful (2)

    "BrightNow! Dental"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skip Tracer, Collector in Santa Ana, CA
    Former Employee - Skip Tracer, Collector in Santa Ana, CA
    No opinion of CEO

    Pros

    The people are fun and kind. There is a good amount of diversity in the company which gives a sense of equality. Supervisors in my department and other departments seem fit for their positions. They show care and concern for their work and take time out of their day to listen to subordinate concerns. An open door policy shows good faith and helps build trust between supervisors and their subordinates. They also allow departments to briefly celebrate employee birthdays, which gives a nice little break for everyone to relax so they can take time to reset and re-energize before jumping back into the work.

    Cons

    The company lack concern for their customers. While working as a collector they tend to ignore many of the financial concerns of the patients. Office Managers at the BrightNow! Dental offices are said to have been ignorant of their patients concerns and let issues go unresolved. Bills then go unpaid and land in the collections department where collectors are unable to collect since there is a pending dispute. Many of these disputes would be resolved very easily if the managers in charge would take time to address the issues. The managers say they lack time and they have other priorities that come first. Then the patient bills go to the credit bureaus, hurting the credit of their patients, though the patients are more than willing to pay if they get their concerns addressed.

    Advice to Management

    There is no excuse to not have time to help out your patients/customers! Patients are your business and when issues arise from the treatment or billing issues, they should be addressed immediately. Patients should not feel alone in resolving these matters. If management lacks the time to do it then they need to hire someone else to assist the patients in the office for billing purposes and complaints.

There are newer employer reviews for Smile Brands
There are newer employer reviews for Smile Brands

See Most Recent

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