Smith Fire Systems - Setting the record straight for the ITM division. | Glassdoor
There are newer employer reviews for Smith Fire Systems
There are newer employer reviews for Smith Fire Systems

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"Setting the record straight for the ITM division."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Fife, WA
Current Employee - Anonymous Employee in Fife, WA
Recommends
Positive Outlook

I have been working at Smith Fire Systems full-time

Pros

Can handle most any job in the fire business including design, install, inspecting, monitoring, and repairs. Technicians are well trained and certified.

Cons

Inconsistent hours in inspections and maintenance (Comes with the job). Communication from office and management to field technicians.

Advice to Management

Create a clear direction and communicate it clearly with employees and customers alike.

Other Employee Reviews for Smith Fire Systems

  1. "Inspecting Smith Fire Systems Management - Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inspections in Fife, WA
    Former Employee - Inspections in Fife, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Smith Fire Systems full-time (More than 5 years)

    Pros

    Several years ago there were plenty of pro's working at Smith Fire Systems Management:
    Managers who cared about the employee's. Decent wages, paid weekly. Ok insurance, 401K, vehicles for Journeymen Tech's, technical support, some training.

    Cons

    Extremely negative working environment. Management is unorganized, inconsistent and unprofessional not only to employees but to customers as well. There is no HR Department to turn to when you have problems with management. Employees who try hard to provide excellent service to customers are not backed by management making your efforts futile and ultimately, useless.

    Advice to Management

    Owner needs to decide if he really wants to provide his customers with excellent service. If so, set achievable goals and a direction that employees can follow. Care about the people who work for you because they want to do a good job for both you and the customers. We want to know that we make a difference to you.


  2. "Looking for leadership and vision in the field of Life Safety Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Difficiency Sales in Tacoma, WA
    Current Employee - Difficiency Sales in Tacoma, WA
    Doesn't Recommend

    Pros

    During these hard economic times, the field of life safety is one of the few professions that remains necessary and critical for public safety, as well as, being required by law. Pay and benefits are better than most in the industry.

    Cons

    Management does not make much effort to connect with employees and gives little to no feedback regarding job performance. Training is minimal, however, employees are expected to do an outstanding job despite the lack of training and feedback. Seniority and/or effort is not valued or rewarded.

    Advice to Management

    - Management needs to connect and communicate their vision with employees and outline what is going to be done to reach that goal.
    - Hire managers who are leaders and visionaries.
    - Invest in training for all departments/employees and encourage all departments/employees to respect one another.
    - Recognize that customer service needs to be the number one priority of the Company.

There are newer employer reviews for Smith Fire Systems
There are newer employer reviews for Smith Fire Systems

See Most Recent

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