Employee Review

  1. 1.0
    Former Freelancer, less than 1 year

    Unwilling to coach

    Apr 17, 2021 - Virtual Receptionist in Albany, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    • It's work-from-home. • Irate callers are extremely rare.

    Cons

    • Everyone starts as a temp/freelancer/contractor through Upwork. Call it what you want, but during that time you aren't officially an employee, receive no benefits or pay, and cannot access staff members like HR. • Every day there are more calls coming in than agents can handle. Despite these daily "code red" situations, their hiring standards make it so that they are never going to be able to have the amount of agents needed to handle their call volume. • Instead of coaching you on what you've done wrong, like a real QA team does (Smith.ai doesn't have one), they immediately terminate your contract/employment. • There is no actual training. Your first week of orientation is spent reading modules. You will go into taking calls with next to no preparation, and you're expected to perform perfectly. If you make a mistake more than once, your temp status is over.

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    3 people found this review helpful

Other Employee Reviews

  1. 5.0
    Current Employee, less than 1 year

    Salary

    Jul 10, 2021 - Recepcionista in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary, benefits, work environment, schedules

    Cons

    None that I can think of at the moment

    1 person found this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Great Place To Work!

    Jul 8, 2021 - Marketing and Events Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Work from home - Great work/life balance - Great leadership team that is transparent with company goals and objectives - Leadership team open to new ideas and suggestions from all employees - Family style workplace culture

    Cons

    - Very few negatives other than it can get really busy and sometimes overwhelming at times but the leadership team is always supportive during

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    2 people found this review helpful

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