Social Security Administration - One of the best places to work if you like knowing you are making a difference. | Glassdoor
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There are newer employer reviews for Social Security Administration

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"One of the best places to work if you like knowing you are making a difference."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - IT Specialist in Baltimore, MD
Former Employee - IT Specialist in Baltimore, MD
Recommends
Neutral Outlook
No opinion of CEO

I worked at Social Security Administration full-time (More than a year)

Pros

Connections. You meet so many people. You have access to learn how to serve the public, have access to manage large projects and really stand out in the agency. It was worth working there once.

Cons

Management changes can sometimes be unsettling if you are not used to the politics that comes with it. They start you out very low on the salary tree, depending on your qualifications and make it almost impossible to get hired at a higher grade. Grade increase rules and the forms to fill out are not like a normal job promotion and you have to fight for that position.

Advice to Management

Trust your employees. Just because you have the title of 'supervisory' in your grade description doesn't mean you have to micromanage. Those that don't do this, you already know how to run your business and are great managers!

Other Employee Reviews for Social Security Administration

  1. Helpful (1)

    "Great coworkers; poorly-managed agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative
    Former Employee - Claims Representative
    Negative Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    * Decent pay, good benefits

    * The satisfaction of putting claimants into pay status

    * Collegial atmosphere

    * Meet interesting people

    Cons

    * Agency is understaffed, underfunded, and poorly run; highest levels of management frequently don't seem to understand the pressures field office employees face.

    * Massive, endless workload

    * Applicants are occasionally hostile or otherwise emotional

    * General pervasive sense of hopelessness and impending doom as the SSA collapses under the combined weight of tens of millions of baby boomers.

    * Terribly outdated claims processing software.

    Advice to Management

    * Stop trying to push online services as the be-all, end-all solution for the SSA's massive claims backlog; it doesn't save much time, considering that the system can't even handle about half the claims the SSA handles & regulations require that a claims rep must review every online claim in person.


  2. "IT Specialist (Project Manager)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Baltimore, MD
    Former Employee - IT Specialist in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    * Flexible Schedule with plenty of time off
    * Plenty of educational opportunities ranging from SkillSoft courses to in-house technical programs
    * Stability

    Cons

    * Bureaucracy, Bureaucracy, Bureaucracy
    * No accountability among management
    * Slow pace of work (and when I say slow, I mean SLOW)
    * The aging IT staff, largely, lacks motivation

    Advice to Management

    * OPEN YOUR EYES .. this is no way to spend tax payer money. Absolutely irresponsible.

There are newer employer reviews for Social Security Administration
There are newer employer reviews for Social Security Administration

See Most Recent

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