Sofitel Hotels - horrible experience at this hotel really not to try | Glassdoor
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Helpful (1)

"horrible experience at this hotel really not to try"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Night Auditor in Miami, FL
Current Employee - Night Auditor in Miami, FL
Doesn't Recommend
Neutral Outlook

I have been working at Sofitel Hotels full-time (Less than a year)

Pros

nothing possitive about the hotel

Cons

everything old hotel staff mostlly interns

Advice to Management

change the management company

Other Employee Reviews for Sofitel Hotels

  1. Helpful (2)

    "Seemingly Luxury"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Chicago, IL
    Former Employee - Concierge in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sofitel Hotels full-time (More than 5 years)

    Pros

    There are many possibilities for luxury training, diversity training and Front Office Operational training. Employees who work in Front Office operations will be provided uniforms [size and condition may not aways be in suitable condition]. One meal is provided for, albeit if you have any dietary restrictions you should bring your own food. Certain members in management are approachable and may even offer to mentor you.

    Cons

    Front Office: litigious application of employee handbook rules. Certain management personnel seem friendly enough, but they are constantly seeking new ways to calmly extract information from you to later use against you. Concierge: you may be expected to perform duties of Front Office, thus blurring the line or responsibility and function. Don't expect much advancement in incorporating technology into the guest experience. Everything rests on Medallia, Sofitel's metric for guest satisfaction. And when a guest is dissatisfied, but doesn't explain why? Well, it will naturally be your fault, non?

    Also, be cautious when dealing with HR: they may attempt to detain you placing you under duress if you are in the process of termination or a forced resignation. Avoid signing anything unless you are fully aware of the implications. Beware!

    Advice to Management

    Offer more development training for your staff on a consistent basis. Foster and cultivate greater solidarity through activities and meetings with staff to make them feel integrated into a brand which strives for luxury, but falls into the boutique category.


  2. Helpful (2)

    "Eh, it's ok. Not fantastic, just ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    Pros

    Benefits are pretty good. 401K is immediately vested. Free employee meals (while not always palatable) are a plus. Most of the other departments seem to have a relative handle on what they are doing.

    Cons

    Cafeteria food for 2nd shift is definitely worse that 1st shift (but free is free y'know). If you work in the front office forget about having time to go to meetings that could actually help you develop professionally.

    Advice to Management

    If you want your talent to stay with the company, make them feel like they are appreciated. This is easy to do by not being cheap on wages.

There are newer employer reviews for Sofitel Hotels
There are newer employer reviews for Sofitel Hotels

See Most Recent

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