SolarCity - It is very exciting to be part of a growing company that is changing the way energy is consumed in the country! | Glassdoor
There are newer employer reviews for SolarCity
There are newer employer reviews for SolarCity

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Helpful (2)

"It is very exciting to be part of a growing company that is changing the way energy is consumed in the country!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Field Energy Consultant in Denver, CO
Current Employee - Field Energy Consultant in Denver, CO
Recommends
Positive Outlook
Approves of CEO

I have been working at SolarCity full-time (More than a year)

Pros

Great mission, positive leadership, good management, willing to listen for ideas to make company better, good benefits.

Cons

Because we are a young company we go through growing pains and sometimes don't always provide the best customer experience. Sometimes there are too many hands in the pot with too many employees working with the same customer, which can get confusing to the customer and cause them to get bombarded.

Advice to Management

Keep working on customer service. I have seen some serious gaps in providing a good customer experience. Keep focusing on providing a great customer experience and getting problems solved quickly and get Customer Care to contact the right person right away, so the responses get done faster.

Other Employee Reviews for SolarCity

  1. Helpful (17)

    "Resigned for many, many reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solar Sales Representative in Los Angeles, CA
    Former Employee - Solar Sales Representative in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at SolarCity full-time (Less than a year)

    Pros

    It's a high-flying, exciting company with a stud Chairman in Elon Musk.

    Cons

    They've grown too fast, so have not properly trained their installers, leading to multiple rooftop disasters while on my watch. Also, they cut all salespeople's pay once their business values shifted to please their Wall Street shareholders. Get ready for 12 hour days, 6 days per week if you want to get ahead as a salesperson.

    Advice to Management

    Change the way you manage/value your salesforce.


  2. Helpful (9)

    "Read the other reviews and notice what's missing . . . ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Energy Consultant
    Current Employee - Retail Energy Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SolarCity full-time (Less than a year)

    Pros

    You will learn some good basic information about the company and the solar industry in general. The company's training course and interview process are pretty in-depth, and they will make you feel very welcome and integral to the corporation in the beginning. There is also no real wait for benefits --if you are hired full time, the health care kicks in after 30 days! I will honestly say I've never worked for a company that turns on the health care that quickly!

    Cons

    This is a company that has good ideas and a great product, but conducts itself backwards in regards to its employees. You have your advisers who are set up in retail environments (read mall kiosks) or in partnership with Home Depot who qualify potential customers and set up appointments for field consultants. The consultants go out to the houses in question and try to close the deal by preparing an individualized plan for the customer. Above them are managers, their managers, VP's, etc. Here's the backwards part: the people responsible for kicking all of this off (the retail energy advisers, or REA's) get the least amount of reward. They are tossed into a mall setting where people have no inclination to buy solar power. They have to rope them in, get their information, qualify their homes online, and set up appointments. For this they get a yearly salary of $20-25k and a small commission (half of which gets taxed away by the federal government). The company rewards from the top down, not the bottom up. The workers on the bottom rung of the ladder really get it in the pants from both a workload and rewards aspect.
      There is also no way to get ahead. In a retail environment, your only chance is to get "promoted" out to a Home Depot partnership, where your quota will raise significantly. From there, if you exceed that quota for three months straight (odds are you won't), you might get a chance at being promoted to a field energy consultant (FEC'S) position. This position is that carrot dangled over all REA's --and you will never see it. Especially since they seem to hire directly for the FEC spots, as opposed to promoting them from the lower ranks.
      Last year, in my territory, they shut down the entire retail section. We were told that we were going to be hired onto the Home Depot partnership, as they were short-handed and we were already trained. Instead we were all laid off with so much as a thank you from the company --something that they appeared to do across the country to many retail spots. They didn't even inform our local FEC group, as one of them called me to thank me for a lead that closed the same day. I won't even harp on the $300 of owed commission I was cheated out of.
      This is a company that is constantly in a state of reorganization, and it seems to only drastically reorganize in the lower ranks --by pruning them. Read the other reviews and realize that most of them are from FEC's, techs, or other operations personnel vs the amount reviews listed by REA's or even FEA's. Also look at reviews within the last year and notice the upswing in negatives compared to before. This should tell you something.

    Advice to Management

    I never met my manager, as she managed over a dozen locations in various states and all we did was phone conference. I met her manager once, when he came in and changed our location and critiqued our performances. I met the Home Depot partnership manager for our area once when she visited our state, but then she couldn't be bother to return a phone call or email afterwards. This was pretty symptomatic with all management --the occasional phone or internet conference vs actually meeting with them. I also found myself being treated like an inferior human being from time-to-time, despite the fact I probably have more job and management experience under my belt than some of these individuals.
       Management doesn't seem to care about the people at the bottom and it shows. My co-workers and I could never get a straight answer to anything we asked --and that's only in the rare instance when we'd hear back from anyone. Management only seems to care about numbers and that things are being run their way. Try actually being honest with your employees once in a while --but before that, you'll actually have to learn to talk to them.

There are newer employer reviews for SolarCity
There are newer employer reviews for SolarCity

See Most Recent

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