Southern California Edison - Customer Specialist in Call Center | Glassdoor

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There are newer employer reviews for Southern California Edison
There are newer employer reviews for Southern California Edison

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Helpful (4)

"Customer Specialist in Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Specialist in Rancho Cucamonga, CA
Current Employee - Customer Specialist in Rancho Cucamonga, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Southern California Edison full-time (More than 3 years)

Pros

Great Resources, Ability to work in a safe environment, Amazing training to keep everyone up to speed with policy changes as well as what is current on the frontline of customer concerns. Call center is a great spot to start your career at SCE as you will learn multiple aspects of every corner of the company.

Cons

Pressure to work in a fast pace and if you do not keep up you will lose your job. Constantly changing which makes it challenging to keep up with the most current policy change which means a customer can call in several times in a day and potentially hear different things from different people making the job harder than it has to be. Customers yell at you in a somewhat constant basis.

Advice to Management

Take some calls and do some work on the frontline of customers to stay grounded as to what customers concerns are.

Other Employee Reviews for Southern California Edison

  1. "restructuring is going on at Edison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Application Developer in Rosemead, CA
    Current Employee - Application Developer in Rosemead, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Southern California Edison full-time (More than 3 years)

    Pros

    good health insurance. stable work life.

    Cons

    laid back work culture. it also depends on the business unit.


  2. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Representative in Long Beach, CA
    Former Employee - Customer Solutions Representative in Long Beach, CA
    Recommends
    Approves of CEO

    I worked at Southern California Edison full-time (More than 10 years)

    Pros

    401k, benefits, education. Top of the line training courses.

    Cons

    Middle management maybe a challenge to deal with.

    Advice to Management

    More compassion and understanding from management.

There are newer employer reviews for Southern California Edison
There are newer employer reviews for Southern California Edison

See Most Recent

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