Southern California Edison - Customer Specialist in Call Center | Glassdoor
There are newer employer reviews for Southern California Edison
There are newer employer reviews for Southern California Edison

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Helpful (4)

"Customer Specialist in Call Center"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Specialist in Rancho Cucamonga, CA
Current Employee - Customer Specialist in Rancho Cucamonga, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Southern California Edison full-time (More than 3 years)

Pros

Great Resources, Ability to work in a safe environment, Amazing training to keep everyone up to speed with policy changes as well as what is current on the frontline of customer concerns. Call center is a great spot to start your career at SCE as you will learn multiple aspects of every corner of the company.

Cons

Pressure to work in a fast pace and if you do not keep up you will lose your job. Constantly changing which makes it challenging to keep up with the most current policy change which means a customer can call in several times in a day and potentially hear different things from different people making the job harder than it has to be. Customers yell at you in a somewhat constant basis.

Advice to Management

Take some calls and do some work on the frontline of customers to stay grounded as to what customers concerns are.

Other Employee Reviews for Southern California Edison

  1. "Great Salary, Low Energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Rosemead, CA
    Current Employee - Project Manager in Rosemead, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Southern California Edison full-time (More than 5 years)

    Pros

    Work life balance, great salary/benefits, family-like culture

    Cons

    Slow decision making processes, too much hierarchy, too conservative, low energy

    Advice to Management

    Develop a more fun innovative culture, attract younger management


  2. "restructuring is going on at Edison"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Application Developer in Rosemead, CA
    Current Employee - Application Developer in Rosemead, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Southern California Edison full-time (More than 3 years)

    Pros

    good health insurance. stable work life.

    Cons

    laid back work culture. it also depends on the business unit.

There are newer employer reviews for Southern California Edison
There are newer employer reviews for Southern California Edison

See Most Recent

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