1. Helpful (2)

    "Great employer, but not perfec"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Ability to make a difference, senior management listens to all ideas for improvement, genuine care for employees, competitive salary, awesome benefits, cash bonus offered for reaching certain metrics

    Cons

    If you're not male with a director or above title in certain departments, you're almost invisible or treated as irrelevant. Lots of "good ol' boy" clubs. Have to pick the right department if you want to be promoted as a female, or you have to be a "B" if you want to be noticed.

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    Southwest Airlines Response

    February 7, 2017Specialist

    Our People are our greatest asset, and it is our goal to support our Employees and our Customers who come from all walks of life. We do not tolerate discrimination, bullying, retaliation or harassment, and you can be sure we will look into the situation. Please contact us at People.Feedback@wnco.com so we can ensure your concerns are properly addressed.

  1. "Southwest Airlines is the best airline!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    The company culture, the training, my co-hearts, flexibility, the benefits

    Cons

    Downsides? Not enough time to travel because of the working hours.

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  2. "Customer Service Agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent (CSA) 

    I worked at Southwest Airlines full-time for more than 8 years

    Pros

    profit sharing at 10% pay very well after 5 years of service fully invested

    Cons

    nights weekends holidays early 3am shifts closing baggage service getting out at 1 or 2am no family/home balance

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