Southwest Airlines - Great company to work for! | Glassdoor

Employee Review

Employee Review

"Great company to work for!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Operations Analyst in Dallas, TX
Current Employee - Business Operations Analyst in Dallas, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Southwest Airlines full-time (Less than a year)

Pros

Company with a heart, great working environment, fun teams, fast paced work, leaders who care about employee development, excellent benefits, and an all around enjoyment to go to work each day for the company!

Cons

Sometimes slow decision making at the leadership level.

Advice to Management

Keep up the great work!

Southwest Airlines Response

Oct 19, 2017 – Specialist

That made our Southwest Hearts skip a beat! Thanks for the kind words and for taking time to provide some feedback.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time

    Pros

    1) Best customer-facing employees in the U.S. airline industry
    2) Strong, guiding legacy from founder Herb Kelleher
    3) Smart, simple business model

    Cons

    1) Huge disconnect between HQ senior leadership and front-line employees
    2) Inability to solve the right problems with novel, creative ideas that truly matter to customers
    3) Office politics are far worse than most other companies
    4) Culture of neigh sayers -- far too much resistance to change
    5) Short-term, risk adverse mindset

    Advice to Management

    1) Be much more strategic in your outlook for opportunities & threats
    2) Be far more open to fresh concepts / new thinking
    3) Learn how to innovate with novel, creative ideas (vs. copycat others)
    4) Be less reliant on personal opinions / hubris

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    We agree our Fun-Luving Employees are pretty special and deliver legendary hospitality to our Customers each and everyday! Thank you for your review and for taking time to provide feedback. We take... More


  2. "Customer Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New Port Richey, FL
    Former Employee - Assistant Manager in New Port Richey, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Southwest Airlines is the best company I've ever worked for.

    Cons

    Non Applicable at the time I left

    Advice to Management

    Keep up the good work!

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    That made our Southwest Hearts skip a beat! Thanks for the kind words and for taking time to provide your feedback. We think you are awesome too!

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