Southwest Airlines - Confused at this point | Glassdoor
There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (1)

"Confused at this point"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Representative
Current Employee - Customer Care Representative
Recommends
Positive Outlook

I have been working at Southwest Airlines full-time (More than 3 years)

Pros

Best company I have ever worked for fly benefits everyone is very friendly they appreciate us always doing fun things endless volunteer opportunities. Corporate is great

Cons

But lately I see a change which makes me sad it should be about customer service with a smile not possible to do all that they want now in less then 300 seconds unless your rushing

Advice to Management

Team leaders need to realize our mission statement & praise us for giving great customer service lets all be a team player we all have one goal to be successful together but to sit there & criticize bottom line did I help the customer & did I give great customer service not you helped to much

Other Employee Reviews for Southwest Airlines

  1. Helpful (1)

    "Customer relations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great group of people to work with. Flight benefits.

    Cons

    Bad management in our department.


  2. "A great company, with exceptional people."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A great group of people and a well-run company that makes a great effort to take care of its employees. Excellent benefits and a generally good work environment.

    Cons

    The corporate culture can be a little over the top, but at least they try. Like any corporation, change takes time. Also, as a side note, some of the offices are a little rough around the edges.

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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