Southwest Airlines - A great place to work | Glassdoor
There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

Helpful (2)

"A great place to work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Representative in Chicago, IL
Current Employee - Customer Care Representative in Chicago, IL
Recommends
Neutral Outlook
Approves of CEO

I have been working at Southwest Airlines full-time (More than 3 years)

Pros

Your co workers, southwest truly does have remarkable people who work there. Everyone in my department is like extended family.

Cons

reservations has become more about quantity vs. quality its all about how many calls you can complete and selling products to customers vs helping them with what their problem is.
Also reservations is the MOST micro managed department ever. someone is always over your shoulder babysitting you like you are a little kid.

Advice to Management

This is not pre school we are all capable adults who know how to do our job. Please treat me as such

Other Employee Reviews for Southwest Airlines

  1. Helpful (6)

    "Not all it's cracked up to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Minneapolis, MN
    Former Employee - Ramp Agent in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    Flight benefits
    Health insurance
    Being outdoors
    You can work as much as you want to(OT, shift pick-ups)
    Regular incremental hourly wages

    Cons

    Very political
    There are some very lazy workers
    Leadership seems disillusioned and aloof

    Advice to Management

    Find a different line of work? There are some hard workind, dedicated people who try to make things better for everone. With the kind of bait-n-switch politics and the other BS managerial tactics that have to be dealt with, it makes things impossible to deal with and very uninviting.


  2. "A great company to work for. They really take care of their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    They invest in their employees.

    Cons

    The budgets are often low.

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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