Southwest Airlines - What a great adventure! | Glassdoor
There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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"What a great adventure!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Supervisor in San Diego, CA
Current Employee - Customer Service Supervisor in San Diego, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Southwest Airlines full-time (More than 5 years)

Pros

Open door policy with Leaders- Supervisors, Managers, Directors- is rewarding and validating. Though you still may be told "no", you are given the reasons behind that. It's a discussion rather than a directive. Awesome benefits, both flight and medical/dental, and the 401k, A-mazing! match program, close to 10%.

Cons

Southwest has historically promoted from the ground up and has been behind in scouting employees with post-secondary educations. Now, that there is a shift to hiring those with not only great attitudes but skills, there is a struggle for those who hired on right before the shift to promote within the Company.

Other Employee Reviews for Southwest Airlines

  1. Helpful (4)

    "Good place to be from; different culture from days gone by"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 8 years)

    Pros

    Casual dress code, good employee insurance, decent 401K, flexible work schedule, impressive to have on resume, good starter job for college grads.Frontline jobs (flight attendant, ground ops, reservations) offer more opportunity & consistency than most headquarters jobs. The "old-school Southwest" employees who are still there are the finest you'll find in any workforce.

    Cons

    Low salaries, heavy politics, weak leadership, inconsistent expectations, long hours for Dallas headquarters employees. Continuous downsizing of "weakest links" among workforce, including mandates to prune the dead wood. Random terminations; second chances no longer given. Minimal career growth opportunities. Almost half of workforce is now contract workers from India. Lots of focus on international growth & money; no longer focused on employee care that built the company, which is a shame. Actions do not back up what they purport to be their core values.

    Advice to Management

    Return to the SWA that the founders started in 1971. Bring back the genuine, caring culture...keep your good people & stop promoting incompetence.


  2. Helpful (1)

    "Fun but tiring experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aircraft Appearance Tech in Phoenix, AZ
    Former Employee - Aircraft Appearance Tech in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    -Flight benefits of course. :)
    -Great pay with frequent raises.
    -Great Health Benefits.
    -Fun and Exciting Culture.
    -Lots of paid time off.
    -Week of training at HQ in Dallas. Such a fun experience!

    Cons

    -Bad schedule (worked third shift) and cause you bid by seniority I had pretty bad days off.
    -Also working on third shift had a fair amount of weird/grumpy coworkers.
    -Being part of a union....absolutely aweful with a shady union rep.

    Advice to Management

    Cut the seniority shenanigans. Take care of your high performing employees and allow position promotions to be based more by character/specific person than whether the employee has been there for 1 year or 30 years.

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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