Southwest Airlines - CSA Customer Service Agent Hard work and fun! | Glassdoor
There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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"CSA Customer Service Agent Hard work and fun!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - CSA Agent in Los Angeles, CA
Former Employee - CSA Agent in Los Angeles, CA
Recommends
Positive Outlook
No opinion of CEO

I worked at Southwest Airlines full-time (Less than a year)

Pros

I thought there were many good things about working at Southwest. I was only there 6 months, the 401k was great, pass benefits, and health benefits.

Cons

I read about backstabbing on here in some of the other reviews. That is interesting because I worked there over 20 years ago and that was the case back then. When you start out and you are the junior agent working a morning shift you had to stay if someone decided not to show up for work that day and it happened more than you would think that it would. You stayed until they found a replacement.

Other Employee Reviews for Southwest Airlines

  1. "employee culture is fun and welcoming, one of the best parts of working at HQ"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free airfare, the employee culture, employee events.

    Cons

    The pay was not particularly high for full time employees.

    Advice to Management

    I only had positive experiences with my management team.


  2. Helpful (1)

    "Amazing company, culture and people."

    StarStarStarStarStar
    Former Intern - Anonymous Intern in Dallas, TX
    Former Intern - Anonymous Intern in Dallas, TX
    Recommends
    Approves of CEO

    I worked at Southwest Airlines as an intern (Less than a year)

    Pros

    -Leadership really wants you to succeed.
    -Southwest owns holidays! The headquarters is festive and decorated for holidays.
    -Coworkers are happy and pleasant to be around.

    Cons

    -It may be hard to achieve substantial growth in the company because barely anyone leaves! :P

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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