Southwest Airlines - Customer service | Glassdoor
There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

"Customer service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Approves of CEO

I worked at Southwest Airlines full-time (More than a year)

Pros

Friendly staff and management. very team oriented and geared towards customer service

Cons

Cant think of anything. They are constantly working to improve the customer service

Advice to Management

Great team builders

Other Employee Reviews for Southwest Airlines

  1. "SW Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An incredible internship, there is much to be learned from Southwest Airlines

    Cons

    The pay for living in Dallas was a bit low.


  2. Helpful (1)

    "Taking over the world one city at a time!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Mechanic
    Current Employee - Aircraft Mechanic
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    over all they have good perks such as flying non-rev! bennies are ok and the ability to have a flexible work schedule

    Cons

    slow shift movement and a decline in company culture

    Advice to Management

    remember your first costumer is the employee!

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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