Culture negated by poor/toxic management - Senior Interaction Designer Spokeo Employee Review

2.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked at Spokeo as an Interaction Designer for about 8 months. During the first 4-5 months I had great hope for what I was working on. - The culture team here does a fantastic job. Fun events, great food and snacks, and generally trying to lift the spirits of everyone. Hats off to the culture boss, her right hand man, and the rest of those guys/gals for putting in the effort. - Good medical benefits and 401k. I never had problems working with Cigna insurance (I had their PPO option). - The HR and recruiting teams were always fun to work with. Great work by the head of HR, the associate HR, and the HR generalist (2 of whom decided to move on just recently) in handling our employee needs. The head of Recruiting are her recruiters do such thankless work in trying to hire good talent. - Some really smart folks over there. I felt like I could work collaboratively with most of them. In particular, I appreciated the depth of knowledge from folks like the head of Product Management, the lead specialist in Quality Assurance, and the front end guys in Engineering. I can tell some people are really trying to make something of the Spokeo product.

Cons

The last few months is where things totally fell apart. I realized that the founders (CEO and CTO) had already decided that they had zero confidence in my UX Director. The major reason I joined the company was to work with her because I KNEW she could build a solid UX strategy and follow through with it. So it was with great disappointment and confusion that things just didn't work out. - Nepotism, favoritism, family… It runs absolutely rampant at this company. I understand this is unavoidable because we like to hire those we trust and relationships sometimes blossom, but the internal familial relations to top management has created a whitelist/blacklist type of environment where you find people just brown-nosing to get into the good graces of the "family". Unfortunately this lends itself to fostering a toxic environment. - CEO: He's a nice guy and I don't have a problem with him personally, but he gets stuck on making well-thought-out and clear-minded decisions. I'm not saying it's an easy job at the top, but he might not actually be the right person to take on those responsibilities. For a company of this size and age, they really shouldn't be shooting from the hip on strategic planning (or lack of planning, thereof). - CTO: He's not a nice guy. Arrogant, backstabbing, and lacking of emotional intelligence. He once got upset when I tried to present ideas around conversion rates during the checkout process. I had multiple ideas and one of them happened to be an outside-the-box solution that he didn't care for. He asked me if I knew how the company worked in the middle of the meeting which just shows that he wasn't really about coming up with solutions. In addition, I've noticed a hint of his misogynistic behavior which really concerns me. This is a serious red flag that should be somehow addressed. The upper management consists of college roommates who have been running this company from the start, no doubt with plenty of blood, sweat, and tears throughout the years. They've lasted this long so there's got to be some method to their madness, right? But simply because you've been at the company the longest doesn't mean you've got the skills to lead.

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Spokeo Response
9y
Thank you for your kind feedback about our wonderful teammates. We too are proud of the amazing team we get to work with. We apologize that your overall experience wasn't what we aim for at Spokeo. We appreciate your candid words and have shared them with the team. We are constantly working to empower leaders with the skills that will continue to enhance our culture and make everyone's experience at Spokeo a great one.

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Pros

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Cons

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1.0
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Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

1
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Spokeo Response
5mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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