Sprint - Great place to work | Glassdoor
There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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"Great place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Solutions Engineer in Houston, TX
Current Employee - Solutions Engineer in Houston, TX
Recommends
Approves of CEO

Pros

Salaries are competitive, and people are generally great to work with.

Cons

Difficult to get the recognition deserved unless you are part of a large win. It's not about quantity it only about that one large deal that catches anyone's attention in management.

Advice to Management

Pay attention to those resources you have that may not have the opportunity to work on countless large enterprise accounts. Also pay attention to professional growth opportunities and salaries, this is why so many are leaving.

Other Employee Reviews for Sprint

  1. Helpful (1)

    "Not a good place to work if you have high standards"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Oklahoma City, OK
    Former Employee - Technical Support Specialist in Oklahoma City, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The hours can be flexible depending upon the shift you bid for. Some days can be slow, while others are hot. You get to play with neat gadgets before the general public does. The company has good benefits.

    Cons

    This review only relates to working in the specific Sprint Nextel Call Center I was in, and not to the corporation as a whole.

    Sprint gives only lip service to real customer satisfaction. Management's theory of customer satisfaction goes like this: if the customers aren't calling back on thier issues, or the general volume is going down each month, then our customer satisfaction is increasing. Of course, that doesn't take into account that customers have given up on getting satisfaction of their issue and have stopped calling. But hey, the numbers look good to J.D. Powers & Associates, Sprint can brag about it, and the execs get bumps in pay! Everyone is a winner, eh?

    They also have the highest employee turnover rate I've ever witnessed in a company. Of the 32 people that were in inital training with me, only 3 were still there after 2 years. The company is metric driven and if you don't meet the metrics, it's a warning and out. It wasn't uncommon to see 30-40 new hires every month.

    If you care about doing what's right by the customer, this isn't a place to work--unless you need the income.

    Advice to Management

    Survey your customers about what they like and don't like about your company. Institute REAL change to address those issues. Stop using bogus data to say you're the best. Treat your employees as partners who want the company to win. Change your culture.


  2. "Great exposure to all organizations within Sprint"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Auditor in Overland Park, KS
    Current Employee - Senior Auditor in Overland Park, KS
    Recommends
    Approves of CEO

    Pros

    Internal Audit has a very dynamic work environment.

    Cons

    Like many large companies, maybe too bureaucratic.

There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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