Sprint - Manager | Glassdoor
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There are newer employer reviews for Sprint

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"Manager"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive in Kansas City, MO
Current Employee - Account Executive in Kansas City, MO
Recommends
Neutral Outlook
Approves of CEO

I have been working at Sprint full-time (More than 10 years)

Pros

wireless services, and the people

Cons

working from home, job titles change every year

Advice to Management

stop changing strategy before you see the results.

Other Employee Reviews for Sprint

  1. "Fired because loved one was sick with Cancer, later passed away."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Series Floor Supervisor Associate in Altamonte Springs, FL
    Former Employee - Account Series Floor Supervisor Associate in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than 3 years)

    Pros

    Good pay and good benefits. Good bonus structure working for retention too. Call centers suck but the one in Orlando was kind of good in comparison.

    Cons

    High turn over rate. Lack of consistency with anything Sprint does. Terrible customer service. Most transferring reps are from outside the country. Tech support is useless. Working in retention, be prepared to do you job without having the proper tools available.

    Advice to Management

    Don't fire a top 5% rep and floor supervisor because their parent is sick and on death bed with Cancer. I was the only person to take care of my parent... All she had. To ask someone to choose between work and very loved family is wrong and that is exactly what I was forced to do.


  2. "Talk about being disorganized and unprofessional, wow!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Monica, CA
    Former Employee - Sales Associate in Santa Monica, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Most Sprint Retail locations are pretty casual and straightforward: show up on time , respond to emails and make sales. Great for students as long as the manager is willing to work with your school schedule. Also if you're good you could make a lot more money than the average entry level retail position.

    Cons

    Relative to other wireless carriers Sprint pays the least. The morale seems to be lower their than any other carrier. (I've worked for Verizon and I have had friends that have worked for other carriers who can vouch for this claim). Uniforms can make you look like a custodian depending on what they have in stock to choose from. Customers don't really value sprint as one of the dominant carriers, so they also don't value the employee much either. Store policies are not uniform. Some stores allow you to sit when store is slow , some stores require to stand no matter how slow the store is which is ridiculous. Career path is terrible. In order to become a manager you have to take on most of manager's responsibilities with only a dollar pay raise and there is still no guarantee that you will get a a management positions since there is a lot of politics there. NOT A GOOD COMPANY TO GROW WITH CAREERWISE

    Advice to Management

    Please pay attention to feedback from sales reps. They are the people who bring in your income. Satisfy their needs and they will satisfy yours. The managers have little influence over the motivation of these employees.

There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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