Sprint - Sprint Call Center | Glassdoor
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There are newer employer reviews for Sprint

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"Sprint Call Center"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Manager in Rio Rancho, NM
Former Employee - Account Manager in Rio Rancho, NM
Doesn't Recommend
Approves of CEO

Pros

The company is working hard at improving customer service. They do give you plenty of opportunity to work overtime to make extra money.

Cons

With a company that is at the leading edge in the wireless world their software programs the employees are required to work with is not very intuitive. Makes for a frustrating work environment.

Advice to Management

My advise for management is to work on improving the software that employees use while working with customers. If it were more intuitive employees would be more effective. It took too long to figure out some issues that should be simple, that cost the employee call time which cast them bonus. A successful company sets their employees up for success not failure.

Other Employee Reviews for Sprint

  1. "Business Development - Incubation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Approves of CEO

    Pros

    Go long way with initiative.

    Cons

    Growth and advancements opportunities are better at HQ.

    Advice to Management

    More engagements across the org.


  2. "Average place to work. Need more good innovators."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Application Developer in Overland Park, KS
    Current Employee - Application Developer in Overland Park, KS
    Approves of CEO

    Pros

    Flexibility is the only thing keeps me here

    Cons

    Passion around the orgnization and respect

    Advice to Management

    Feedback to your employee (even simple words) always help.


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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