Sprint - Enjoyed Being Part of the Customer Experience Team | Glassdoor
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There are newer employer reviews for Sprint

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"Enjoyed Being Part of the Customer Experience Team"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Experience Manager in Bethesda, MD
Former Employee - Customer Experience Manager in Bethesda, MD
Approves of CEO

Pros

In general, really enjoyed making a difference and the opportunity to make necessary changes to make real improvements in how Sprint did business. Loved working for and with some really talented professionals that came together to make Sprint a better place.

Cons

Biggest challenge working at Sprint was the number of constant layoffs. Predictably looked for these to occur every six months. Although, understandable, having no end of year salary increases or real ratings was not a positive experience.

Advice to Management

Hopefully, the company is getting to the point that routine layoffs will slow down and the healing can begin. Externally, the company is looking good. Keep focused on customer experience and creative customer product (service, product, billing, etc).

Other Employee Reviews for Sprint

  1. "big let down"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Long Beach, CA
    Former Employee - Sales Consultant in Long Beach, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    free wireless service. possible good commission.

    Cons

    schedule, bad management, no promoting, no recognition.

    Advice to Management

    recognition.


  2. "Mostly a fun atmosphere, stressful at times, tiresome because of hectic retail schedule."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Virginia Beach, VA
    Former Employee - Sales Representative in Virginia Beach, VA
    Recommends
    Approves of CEO

    Pros

    Sprint is an up and coming company with a great service and phones. The people who work for Sprint are generally very friendly and easy to get along with. Benefits package is very good with 401k with company match, tuition reimbursement, paid time off (PTO), etc. You meet some very cool people. I met Bruce Smith (Hall of Fame football player), that made my year.

    Cons

    The commission structure is constantly tweaked in favor of the company. Customer satisfaction surveys (C-Sat) on a 1 - 5 scale count against your commission and it works out for Sprint either way. A good survey means the rep is definitely making the customer happy and saying good things about Sprint, while a good, but not great score means the customer is still likely happy with Sprint, but Sprint doesn't pay out on a "good" survey, only the best possible score. Like all retail, the schedule can be and is hectic and ever changing making it extremely difficult to plan anything, rarely would you get consecutive days off. People are very passionate about their cell phones and some people will yell and even threaten you with physical harm if you don't tell them what they want to hear.

    Advice to Management

    My management team was always willing to back me up, I worked at three different Sprint stores and my managers at each store, with the exception of one, were great.

There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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