Sprint - Enjoyed Being Part of the Customer Experience Team | Glassdoor
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There are newer employer reviews for Sprint

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"Enjoyed Being Part of the Customer Experience Team"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Experience Manager in Bethesda, MD
Former Employee - Customer Experience Manager in Bethesda, MD
Approves of CEO

Pros

In general, really enjoyed making a difference and the opportunity to make necessary changes to make real improvements in how Sprint did business. Loved working for and with some really talented professionals that came together to make Sprint a better place.

Cons

Biggest challenge working at Sprint was the number of constant layoffs. Predictably looked for these to occur every six months. Although, understandable, having no end of year salary increases or real ratings was not a positive experience.

Advice to Management

Hopefully, the company is getting to the point that routine layoffs will slow down and the healing can begin. Externally, the company is looking good. Keep focused on customer experience and creative customer product (service, product, billing, etc).

Other Employee Reviews for Sprint

  1. "Project Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project/Program Manager in Overland Park, KS
    Former Employee - Project/Program Manager in Overland Park, KS
    Approves of CEO

    Pros

    Free phone is nice. Nice campus, work from home, good benefits

    Cons

    The whole lay off thing. Total drag.


  2. "Way too many unmeetable metrics"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Olathe, KS
    Former Employee - Customer Service Representative in Olathe, KS
    Doesn't Recommend
    No opinion of CEO

    Pros

    OK pay, good benefits, decent PTO. It is a large company and that comes with a goodside as the benefit package (used to be gold plated) is still at least silver plated.

    Cons

    Here's the thing. There have been so many layoffs that it is difficult to move up. It felt like running up the down escalator. People above you are being layed off and demoted. It makes it difficult to move up. Also, the metrics are insane. The one that finally got me was "issue resolution." On the face of it that seems fine but here is how it is administered. "Mr Customer, did our employee resolve your issue?" If the answer from the customer is "No." then you are screwed even if the customer gave the answer because you followed company policy. "Sorry, the charges are valid so I can't give you that credit." (but stated even nicer and in an ass kissing fashion to the customer) Customer calls the Waambulance and I now I don't get a bonus or ability to move up? Ridiculous.

There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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