Staples - Relaxed environment but high call volume and crappy managers | Glassdoor
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There are newer employer reviews for Staples

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"Relaxed environment but high call volume and crappy managers"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Florence, KY
Current Employee - Customer Service Representative in Florence, KY
Recommends
Negative Outlook
Approves of CEO

I have been working at Staples full-time (More than a year)

Pros

The work environment is good
Upper management facilitates with employee opinions
Okay pay
lots of VTO in the summer
Lots of advancement opportunity

Cons

Direct managers don't do their job
The company is going under
Make ridiculous changes that effect your stats drastically(with little notice)...yet don't reassess said stats for fair representation of work
Understaffed
HORRIBLE benefits
Behind in technology to a point where it effects the pace of the work.
CHEAP as all getout. One bathroom was too small. Crappy chairs, tiny desks, shoddily built call center(there was a tornado and that thing rattled like a jeloppy)

Advice to Management

Hire more people

Other Employee Reviews for Staples

  1. Helpful (3)

    "Politics not Results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Staples full-time

    Pros

    Working hard for the right supervisor and you can move up to General Manager. Hourly associates can work relatively easy & move up quickly.

    Cons

    Regardless of your results, if you are not liked by your District Manager, you are marked for termination. You must drink the coolaid & be liked by your immediate supervisors, if not, start looking, because you will either be marked as non-promotable or they will look for any opportunity to terminate your employment.

    Advice to Management

    Look into a mirror and ask yourself, have you treated everyone fair & consistant or just the folks you like?


  2. "Solid company - Opportunities for growth - Too "Corporate""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Employee in Framingham, MA
    Former Employee - Operations Employee in Framingham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Staples full-time (More than a year)

    Pros

    A lot of good managers who are professional and helpful. Pay is about average. Easy commute if you live outside of Boston. Looks great on your resume.

    Cons

    Some office politics. You may feel like the only time a manager or director notices your work is when a mistake occurs. Some of the software was dated, especially for a F-500 company.
    Some co-workers get too comfortable in their current roles and lose ambition (Too many layoffs, not enough promotions) This can lead to attitude and laziness. Paychecks are issued only once per month (learn how to budget)

    Advice to Management

    Talk your employees about new opportunities and their goals. The standard performance review is too formal and won't help a manager properly gauge an employees strengths and weakneses.

There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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