Staples - Just Like Geek Squad | Glassdoor
There are newer employer reviews for Staples
There are newer employer reviews for Staples

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Helpful (1)

"Just Like Geek Squad"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Resident Easy Tech in Upland, CA
Current Employee - Resident Easy Tech in Upland, CA
Recommends
Negative Outlook
No opinion of CEO

I have been working at Staples part-time (More than a year)

Pros

Management is understanding (may vary by store), exposure to many computer problems and clients.

Cons

Essentially minimum wage for an IT job and company stresses sales over customer service. Example would be putting more time on the floor to attempt to sell a warranty or two on a computer or other device as opposed to finishing repairing a client's computer who already paid for it and risking upsetting them due to turn-around time.

Advice to Management

My best recommendation from what I've seen would be to have floor associates focus on raising department awareness in-store and selling warranties, and let the computer technicians focus on customer retention and inbound phone calls.

Other Employee Reviews for Staples

  1. "Typical corporate environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Framingham, MA
    Current Employee - Anonymous Employee in Framingham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Staples full-time (More than 3 years)

    Pros

    Headquarters not located in Boston, making for easier commute.

    Cons

    Salaries are low and benefits are deteriorating. Morale is low due to so much change over the past few years. Doesn't feel like a stable environment to most associates and there are too many different "plans" to recover from tough economic times with little to no results to show for them.

    Advice to Management

    Show more appreciation for the good talent you already have in house before they leave for better opportunities elsewhere. Promote more from within and stop stripping away all employee benefits.


  2. "Good for starting your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy Center Associate in Naperville, IL
    Former Employee - Copy Center Associate in Naperville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Staples part-time (More than a year)

    Pros

    Manager ensure that you are part of the staples team. Adheres to strict standards, but allows room for originality.

    Cons

    The amount of rules and regulations sometimes get in the way of doing the job effectively.

There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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