Staples - Terrible Leadership In A Declining Business | Glassdoor
There are newer employer reviews for Staples
There are newer employer reviews for Staples

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Helpful (2)

"Terrible Leadership In A Declining Business"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - General Manager
Former Employee - General Manager
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Staples full-time (More than 10 years)

Pros

Pros – There are very little pros left to work for this company. The health care is ok, but the premiums are expensive and Staples continues to raise the premiums every year. As a General Manager having the power to write your own schedule used to be a Pro, but now some District Managers are starting to dictate when the GMs work.

Cons

Cons – Staples just went through a “reinvention.” The majority of the company’s Assistant Managers were laid off. In some stores this leaves the General Manager as the ONLY actual manager in the store. The rest of the store leadership is comprised of much, much lower paid supervisors that Staples expects to perform at the level that they were paying their Assistant Managers. The expectations are insane. There’s the company’s expectation and then there is the District Managers / Regional Vice Presidents expectation that are always much higher and unattainable. They literally expect perfection on all metrics and anything other than perfection is not tolerated. There is a serious disconnect between the directive from corporate and the directive from the DMs / RVPs. You can expect corporate to say one thing and the DMs / RVPs to say something completely different. Staples took away all of the incentives to be a General Manager. There are no more stock awards, they have made obtaining a bonus near impossible, salaries are on the decline, and they keep taking away store labor.

Advice to Management

Step down.

Other Employee Reviews for Staples

  1. "Former Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Phoenix, AZ
    Former Employee - Sales Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Staples full-time (More than 5 years)

    Pros

    Variety of job itself helping train/develop associates

    Cons

    Not enough payroll, corporate support

    Advice to Management

    Focus on the right things


  2. "Coworkers are excellent, job is a little boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EasyTech Associate in Collegeville, PA
    Current Employee - EasyTech Associate in Collegeville, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Staples part-time (Less than a year)

    Pros

    Flexible scheduling, Great coworkers, Paid 15 minute breaks, smoke breaks, half hour lunch breaks on shifts over 6 hours, clean work environment, 20-30 hour work weeks, scholarships, break room,

    Cons

    Limited full time position availability, low pay,

    Advice to Management

    Staples runs too many confusing promotions which frustrate customers and waste everyone's time. Instead of issuing cashback and ink rewards on a quarterly basis, customers would appreciate it more if it was instant. Most people are not willing to wait months for their rewards benefits which makes them less likely to sign up and less likely to come back.
    The computers are ridiculously slow and are running on ten year old operating systems (windows xp). We need faster point of sales systems so we can look up information and sell products more efficiently.
    Too many cheap products are placed in security boxes. Eliminating the security box requirement for low valued items will save man hours and money. Many of these items have embedded security sensors in them anyways. Associates will be able to assist customers instead of putting thousands of items in plastic boxes. The amount of money saved by eliminating boxes on low cost items could greatly outweigh the amount of money lost to retail theft.

There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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