Staples - Tech Positions: Internal dysfunction stifles growth, reward, and job satisfaction in an otherwise fulfilling job. | Glassdoor
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"Tech Positions: Internal dysfunction stifles growth, reward, and job satisfaction in an otherwise fulfilling job."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - EasyTech Associate
Current Employee - EasyTech Associate
Recommends
Negative Outlook
No opinion of CEO

I have been working at Staples full-time (More than 3 years)

Pros

-Flexible hours

-Decent pay (for tech positions)

-Decent benefits (medical/dental/vision, 50% 401(k) match, stock plan)

-Some level of individual accountability and reward

-Occasional incentive programs for selling certain items, services, or combinations

-Store level management is typically very flexible, responsive to employee requests and concerns when possible, and maintains open communication with associates

-Opportunities for advancement in non-tech functions are common

-10% associate discount on nearly everything

-Ongoing tech training and re-certification on new products, services, and technologies

-Not commission-based

Cons

-Difficult to move upwards within tech positions

-Management above store level are inconsistent and contradictory with goals and action plans, and are very difficult to work with

-Management above store level are often demeaning and belittling towards retail employees

-Team-focused department model often results in disciplinary action, up to and including loss of hours by more than 50%, as a result of a co-worker's/team's performance

-Tech employees are not valued for technical skills or accreditation, but are used in lieu of other employees wherever possible (cashiering, stocking, janitorial). Be aware that these jobs will usually require more than 75% of your time be spent performing non-technology-related functions. It is not unusual to have one tech associate and one manager operating the whole store, because management will schedule only one employee to save labor. Since non-tech associates cannot perform tech functions, they will schedule a tech associate to perform all duties in a given shift. This system has a strongly negative impact on the team's performance, leading to the situation listed above

-No potential for commision

Advice to Management

Last year (2012), you took some big steps in earning the respect you need from your tech employees. This year, you have made several changes that have undone that, and severely damaged the morale of your tech teams. To reduce your massive turnover rate among your technicians, make us feel valued for the skills and experience we bring to the table. Implement individual TSAT tracking scores. Stop outsourcing your tech support, or else get out of the retail tech support business altogether. Re-focus EasyTech on providing high-quality customer service and even higher-quality tech services. Continue to split the EasyTech teams into sales and service teams that operate independently of each other. Restrict management use of tech employees as general labor, and you will see significant returns.

Other Employee Reviews for Staples

  1. "Horrible company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line of Business Specialist in Minneapolis, MN
    Former Employee - Line of Business Specialist in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Staples full-time (More than 3 years)

    Pros

    The pay and benefits were ok. Things start out good, but the endless changes and confusion will get old very fast.

    Cons

    The managers are all Kool-aid drinking empty suites. They micro-manage everything by Salesforce.com. The pressure for sales is absolutely brutal. Take a job with this company only as a last resort.

    Advice to Management

    Sell the company while it's still worth something.


  2. "Great company to develop your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Career development. I enjoyed the company when employees were given authority to make decisions on their own. Was a growth company that is in a rut right now.

    Cons

    The company fell into becoming a big company while forgetting what got them there.... the employees making decisions on their own without having to go to a committee review.

There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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