Staples - Consistently inconsistent | Glassdoor
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"Consistently inconsistent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in South Lake Tahoe, CA
Former Employee - Sales Associate in South Lake Tahoe, CA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Staples part-time (More than a year)

Pros

Hmm.. My store manager was fairly willing to work with our schedules, and was friendly.

Cons

Everything else. Small salary, very limited job security, poor communication, and absolute confusion at all times. There are three managers who all seem to have the same power to tell you what to do, and will give conflicting tasks, which are expected to be completed at the same time.

Advice to Management

Make your people feel useful, not replaceable. When I was first hired there, the manager at the time had a terrible habit of telling staff he intended to replace them if they couldn't keep up. And keep up with what? Minimum wage? Please.

Other Employee Reviews for Staples

  1. "Great Sales Learning Opp, But Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Supply Associate in Great Barrington, MA
    Former Employee - Office Supply Associate in Great Barrington, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Staples part-time (Less than a year)

    Pros

    Depending on your General Manager and Sales Manager, you can learn a lot about salesmanship here. It's a great entry-level sales training ground and you will get rewarded with their "employee of the month" program for good work.

    Cons

    As with any big box retail store, the pay sucks with minimum wage, no commissions, and no benefits if you're part-time. It's rare get full-time there especially in this economy and because of Obamacare (the Company is against Obamacare).

    Advice to Management

    This is for Home Office-National/Regional Managers: If you want retain sales talent, allow store managers to hire very productive associates full-time or at least give them an attention-getting raise. Staples is doing more harm to themselves than good by keeping an excessive turn-over rate to keep overhead to minimum.


  2. "Staples Is a company with so much promise, but finds a way to make the same fundamental mistakes over and over again."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Staples full-time (More than 5 years)

    Pros

    Promotes without bias. Has many good people working for them who have the right intentions. Staples brings Customer Service to life.

    Cons

    Politics runs the day at the retail level. Stores can be mismanaged, but nothing happens, where others make a mistake and are cut out. Company changes business tact far to quickly thus creating uncertainty. Has hands in to many business models at the retail level. Uses a cookie cutter approach to stores instead of maximizing local spending habits.

    Advice to Management

    Believe the message you give to your Management Teams: "Think like an entrepreneur." That should mean listen to your Management Teams on the local level when they tell you what works and what does not work for their store. What I feel the above statement means to Senior Management is: "Pretend that Corporate Programs are YOUR Programs."

    Stop with the Cookie Cutter approach and the pressure to hit dollar amounts. I understand there are contracts at stake, but one way you can help yourself is by utilizing one company for a service that you cannot do yourself instead of having three or four.

    If you want a culture to exist, you need to give associates and management time to cultivate it. It is useless to call it a culture if in a matter of weeks you come out with something entirely different.

There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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