StarTek - Working from home is not enough incentive to stay | Glassdoor
There are newer employer reviews for StarTek
There are newer employer reviews for StarTek

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Helpful (4)

"Working from home is not enough incentive to stay"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - WAH Universal Agent in Cincinnati, OH
Current Employee - WAH Universal Agent in Cincinnati, OH
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at StarTek full-time (More than a year)

Pros

Working from Home is the only positive thing about this job.

Cons

The rules change on a daily bases.You cannot get a clear answer from management. Don't even bother with the HR dept in Cincinnati. They have no idea on what they are doing. The computer and phone systems keeps crashing. My system has been down for days at times and I don't get paid for their problems. They have shift bids about every 4 months and make up new rules on how you can qualify for a better work shift. There is nothing positive to say about this company. I doubt if they will be around much longer. Run the other way if they offer you a job!

Advice to Management

Start treating your employees like intelligent beings.

Other Employee Reviews for StarTek

  1. Helpful (1)

    "They have mandatory overtime, if you don't stay they find some way to get rid of you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Good training and time with trainers to learn system

    Cons

    need to have background in office machines (computer, typing skills, and multi-line phone system.)


  2. Helpful (1)

    "Worked as a customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Teamwork is high and expected

    Cons

    Turnover is high because training is always completed before the employee can do the job

    Advice to Management

    Encourage all CSR's and their management team to support that CSR when there are problems


There are newer employer reviews for StarTek
There are newer employer reviews for StarTek

See Most Recent

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