Starbucks - Providing great customer service, while educating customers and co-workers about coffee. | Glassdoor
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There are newer employer reviews for Starbucks

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"Providing great customer service, while educating customers and co-workers about coffee."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Shift Supervisor in Falls Church, VA
Current Employee - Shift Supervisor in Falls Church, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at Starbucks part-time (More than a year)

Pros

Flexibility; great atmosphere; good coffee; lots of chances to learn; benefits even for part time employees; a company that cares about sourcing ethically coffee; a company that treats its workers with respect; recognizes excellence in job performance and customer service, and provides opportunities for advancement.

Cons

Shifts can be tough, it can be difficult to remain composed while dealing with dozens of customers, expectations are very high for store sanitation and cleanliness, there is a high turnover rate - have to adjust to new coworkers regularly.

Advice to Management

Provide more incentives for lower level employees - promote more rapidly.

Other Employee Reviews for Starbucks

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 8 years)

    Pros

    Outstanding part time job. Health, dental, vision, stock, 401K, tuition reimbursement, paid vacation,free coffee or tea weekly, discount on food, beverage and product. Positive work atmosphere. Store team is like a second family as are many of the regular customers. Great coffee and tea.

    Cons

    Lots of deep cleaning. Long shifts. Strict QASQ guidelines. Closers are more like janitors.

    Advice to Management

    More focus on employees and less on QASA standards.


  2. "Stressful work, but great partners and pay (once tips are considered and if you have good hours)."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Tampa, FL
    Current Employee - Barista in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Benefits are great: health care, vision, dental, 401k, tips can be great depending on the store you work at, you get free drinks before/during/after your shift, and one free markout every week. Starbucks always hires outstanding personalities, so the coworkers are almost always the best you'll ever have. Plus, you learn a lot about coffee and the process it goes through before landing in the store (not to mention learning how to properly taste them), make drinks, and you learn valuable customer service skills.

    Cons

    The workload is immense- you'll find yourself multitasking a lot (which after a while you'll learn how to do without a problem), but it gets stressful to the point that you don't have the energy for much else but work. Managers keep hiring new people and your hours will be like a rollercoaster- 40 hours one week, barely over 20 the next and still cutting your hours because of high labor. There is so much to learn when you work at Starbucks and not everything can be fit into training; it's just not possible. Yet, management tends to be belittling towards baristas upon doing something they had no idea was incorrect. Not to mention, the notoriously nitpick-y customers that Starbucks is known to have.

    Advice to Management

    Stop hiring so many people when it's absolutely unnecessary- for many, this job is how they pay for all their expenses and cutting hours may be beneficial to the company when labor is high, but not beneficial to the partners who need the hours. Treat your baristas with as much respect as you do your customers; partners would be much happier if their mistakes were corrected in a less demeaning way.

There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

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