Starbucks - Great training and a gradual learning process | Glassdoor
There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

"Great training and a gradual learning process"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Barista in Gaithersburg, MD
Current Employee - Barista in Gaithersburg, MD
Recommends
Positive Outlook
Approves of CEO

I have been working at Starbucks full-time (Less than a year)

Pros

The company have many young people that have different backgrounds working together and makes working fun. The work is light, but very fast pace!

Cons

The only con that the company has is the early morning shifts the one might have if one were to work at Starbucks.

Other Employee Reviews for Starbucks

  1. "mulit tasking was something i learn to do very"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Barista in Santa Monica, CA
    Former Employee - Customer Service Barista in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 8 years)

    Pros

    it is very fun and you get great benefits

    Cons

    it is very streeful. and you have to be so nice to people even if they are mean to you.

    Advice to Management

    they were all great and i like eack and eveny one of them


  2. Helpful (3)

    "A dynamic retail job. Good people to work with and for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Santa Monica, CA
    Former Employee - Shift Supervisor in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    - A strong company culture that really emphasizes people (partners and customers).

    - Convenient locations and ability to transfer to other stores, especially at the barista (entry) level.

    - Many dedicated partners will have a chance to develop further in the company.

    - Staff ("partners") generally knowledgeable and engaged in their work.

    - Hard work coupled with an engaging personality usually pays off.

    - Some room for negotiating work hours at most stores. You can change your availability (though no promises on hours).

    - The company has produced a huge variety of helpful learning materials for new partners, along with a range of manuals on maintaining store cleanliness, health standards, and so on.

    - Learn all about coffee and take pride in your drink making abilities.

    - Learn the basics of cash handling in a retail environment, and supplement that understanding as you're promoted.

    - If there's anything about the company or the day-to-day business of your store you're interested in, the company or your store will often provide a hands-on a way of learning more about it (your coffee passport, inventory transfers, skus, daily orders, standing orders, customer experience, store set-ups, etc.)

    - You will typically work with a team of engaging and dynamic employees from diverse backgrounds.

    - Competitive pay and benefits for this type of retail position.

    - Tips (up to a few dollars per hour extra at some stores; about $1.50/h at mine) and, again, benefits.

    - A great chance to think on your feet and solve practical retail problems.

    - Variety of ages and work ethics on the same team. When you're working with a well-oiled team, it's a beautiful thing.

    - Partner beverages allow you to stretch your creativity by trying new recipes or enjoying your favorites.

    - Your home store can be a place fellow partners like to visit even when they're not at work. How often do you say that about your other jobs?

    - Get to know your customers individually and remember drink orders for regulars, some of whom will insist that you're their favorite person to chat with or that you make their drink best. That'll put a smile on your face!

    - A personal pro: I'm multilingual and work in a diverse area, so I had the chance to use my Spanish, Japanese, Italian, French and even my remedial Arabic with customers. You'll find your own ways to connect with people, and you'll also find that working at a coffee shop is a great place to make those connections.

    Cons

    Think of these as "heads-ups" rather than cons/negatives. They weren't all cons for me:

    - Work hours and environment depend on management team (SM & ASM). Quality of manager can make or break a store.

    - You must be service oriented: friendly enough to engage with every customer but efficient enough to crank through a long line quickly.

    - Juggle opposing goals. Doing the lobby after the 10 minute timer rings, getting through that morning rush 2 minutes per customer with a smile and "thank you" with each drink, restocking pastry case, rebrewing coffee and introducing yourself to the new district manager may all be your #1 priority at the exact same moment. Be able to handle this.

    - If you work in a fast-paced store or during morning rush, be prepared to hustle, multi-task and make split-second decisions, especially as a supervisor or manager.

    - Figure out what to do with yourself and your partners during slow periods. What else can you clean on the Duty Roster?

    - Many shifts involve early morning/late evening hours (a plus for some). The manager makes the call on hours; you list your availability and then are assigned shifts.

    - Regular morning openers are often tired and working multiple jobs/taking classes at the same time.

    - Health benefits depend on hours worked. If you don't get enough hours, you can lose your insurance.

    - Creative individuals and think-on-your-feet partners that focus on providing better solutions to problems will end up clashing with "by-the-book" partners and those who swear by the current iteration of the ever-evolving set of rules.

    - Hard workers can be overused and underappreciated, even if unintentionally. I've been at 2 stores where mediocre workers drag quality of team down.

    - Variety of ages and work ethics on same team can be a pro and a con.

    - There's sometimes an upside-down distribution of smarts and experience where brilliant, talented, artistic, analytical or success-minded people are working for ho-hum management. How do we foster these employees without telling them to step in line and put their nose to the grindstone? Ideation needed.

    - You have to be on board with company culture (e.g. "thank you policy"), lingo (e.g. "partners") & activities (e.g. "coffee tastings").

    Advice to Management

    Keep cultivating your employees and your unique company culture.

    Figure out better ways to utilize strong, talented partners, especially quirky ones that don't fit the corporate mold or smart ones educating themselves above and beyond the requirements set by the SM. There are a lot of us.


There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

Work at Starbucks? Share Your Experiences

Starbucks
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or