Starbucks - Great co-workers, infuriating customers | Glassdoor
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There are newer employer reviews for Starbucks

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Helpful (2)

"Great co-workers, infuriating customers"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Barista in Summit, NJ
Former Employee - Barista in Summit, NJ
Recommends
Positive Outlook
No opinion of CEO

I worked at Starbucks part-time (Less than a year)

Pros

The product (coffee) is both high quality and interesting, and Starbucks has frequent paid training sessions to learn more about it.

"Baristas" get treated with more dignity and respect than most other food service jobs.

All employees get healthcare and a 401(k), very rare for low-level jobs.

Cons

Like any customer service job, the customers are the worst part. Starbucks trains its regulars to feel comfortable ordering any and every possible variation to their drinks, and customers abuse this privilege. You will frequently receive orders like a "venti soy vanilla chai, 2 pumps vanilla, 3 and-a-half pumps chai, 190 degrees, light foam, with cinnamon topping", and the customer will demand the whole thing remade if anything is slightly off. Unlike other stores, at Starbucks you are expected to obey the customer's every whim, no matter how ridiculous.

Other Employee Reviews for Starbucks

  1. "A great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Mountain View, CA
    Former Employee - Barista in Mountain View, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Very flexible hours, it was easy to switch times with other employee's or to simply change your own availability. As a high school student and athlete I was able to get a schedule that worked with my busy lifestyle.

    Cons

    Fairly strict procedures on how each drink must be made, to how the store must be kept and the displays handled. Closing and opening shifts are a lot of extra work without any extra pay. The only other downside is that someone has to work on holidays.


  2. "Yes, it really is an awesome company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Irving, TX
    Current Employee - Barista in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    -People are FUNKY! And so fun, at least at my location.
    -You're a part of something caring and great and people love it, I mean yeah I don't value the syrups and stuff, but I choose not to drink it.
    -benefits of course.
    -you can transfer ANYWHERE IN THE WORLD, if they have a spot for you, I might transfer to France eventually!
    -super flexible scheduling!

    Cons

    -Once you move up, it's all about keeping yourself moving up, not a fan personally, but for some that's what they want.
    -The clientelle can get bitchy, but they just want they signature drink.
    -I wish the company would carry through utmost quality that they have with a lot of things with EVERY thing, but considering how big the company is...it's understandable.

    Advice to Management

    Hmm, not much really, just keep improving product for the better of the client, organic, local, a bit of a day dream, but a possibility in the future.

There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

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