Starbucks - No opportunities, cost of living raises, or promotions at SSC | Glassdoor
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Helpful (2)

"No opportunities, cost of living raises, or promotions at SSC"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - IT Manager in Seattle, WA
Current Employee - IT Manager in Seattle, WA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Starbucks full-time (More than 8 years)

Pros

Central location is easy to find with many commuting options to ferry, busses, trains and a large parking garage and parking lot with shuttle bus.

Cons

Salary not adjusted for inflation. No promotions anymore, only new hires get upper positions. High turnover, too many SSC people are quitting. We are told that training dollars are available but are not approved to use them even when the class is completely in line with job or project. Then we are yelled at for not taking any training. Standard policy to give 70% of partners an across the board " meets expectations" in spite of actual performance. The 70% get a 1% pay raise (note, it is always less than inflation so your effective salary drops every year). Mgrs make up the remaining higher ratings and pay raises and they get bonuses.

Advice to Management

Adjust salaries for inflation (we make less money every year). Bring back promotions - quit giving position to new hires that should be promotions for existing partners. Stop the "if you don't like it here then quit" attitude and try to find a way to keep people. Rate people on performance not a schedule. Give bonuses to everyone (even baristas). No ratings raise should be less than inflation.

Other Employee Reviews for Starbucks

  1. Helpful (1)

    "Soon there will be suicide nets outside the windows..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Charlotte, NC
    Former Employee - Barista in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Fun when well staffed, easy, mindless work, benefits to part time employees.

    Cons

    Tremendous disorganization, CEO makes $27.5 million a year, we get minimum wage and shorted on labor, managers still have to play barista while juggling store management duties, improperly equipped- Starbucks developed playbook, a system of routines to maximize work efficiency, but by also taking every ounce of fun and personalization out of it, and instead of utilizing technology to make things easier we get plastic cubes (literally).

    Advice to Management

    Stop being greedy, because it's so obvious i dont know how you could even try to cover it up.... Over three years with the company and you see how it exponentially transforms into a McDonald's (obsessed with transaction times versus customer satisfaction and drink quality.... Why? We were fast enough before and our customers liked us better.)


  2. "We're trained to provide the customers with the Starbucks Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barita in Macomb, MI
    Current Employee - Barita in Macomb, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Health benefits, stock options, free pound of coffee per week, regular raise opportunities, opportunities for advancement, fast-paced employment where we have fun and enjoy what we do!

    Cons

    Same old routine in customer service, say goodbye to weekends and holidays. Not very good pay if you depend on your minimum wage plus tips (compared to other restaurants which sell/make much less quality products for the same pay).

    Advice to Management

    Pay more attention to the people who genuinely want to make Starbucks a career.

There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

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