Starwood Hotels & Resorts - This company has the potential to be great! | Glassdoor
There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

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"This company has the potential to be great!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - ECommunications Specialist in Austin, TX
Former Employee - ECommunications Specialist in Austin, TX
Recommends
Neutral Outlook
Approves of CEO

I worked at Starwood Hotels & Resorts full-time (Less than a year)

Pros

The hours are great for someone who is not a morning person or a student. The call center is nice as long as you mind your own business and keep conversations general. The company will allow anyone to move up, all you have to do is be there on time and ready to work.

Cons

The hourly pay is crap! The bonuses are a joke because the parameters you must meet to get the bonus are like juggling eggs.

Advice to Management

Most of the management is young and are looking to make a bonus check. The peer coaches and team leads do the real coaching and assisting individuals with progression.

Other Employee Reviews for Starwood Hotels & Resorts

  1. "Rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Talent in Oxon Hill, MD
    Former Employee - Front Desk Talent in Oxon Hill, MD
    Recommends
    Negative Outlook

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    The pay is pretty decent. It is a nice area to work (National Harbor) . If you provide great customer service the customer will sometimes mention you by name in online reviews provided by the company. You are given a monetary reward with each mention. It is a laid back atmosphere when there is down time (And there will be). It is also fairly possible to become a Talent Coach ( Supervisor) If you stay long enough and if upper management likes you (which they will if you are a good worker)

    Cons

    There will be times when you will be slammed with phone calls and people at the desk. In these situations you will not be able to provide everybody with prompt service. Some customers even seeing you being slammed will become unruly and nasty. You will also be on your feet all day.

    Advice to Management

    GET SOME CHAIRS FOR THE DESK!


  2. "Concierge Maui, HI"

    Star Star Star Star Star
    Former Employee - Concierge in Lahaina, HI
    Former Employee - Concierge in Lahaina, HI

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Health and Starwood Hotel Benefits
    EnjoyableTeam of Coworkers

    Cons

    Competitive work atmosphere with underpaid compensation

There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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