Starwood Hotels & Resorts - There are jems at this company, but senior managers need to be invested in developing their people | Glassdoor
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There are newer employer reviews for Starwood Hotels & Resorts

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Helpful (4)

"There are jems at this company, but senior managers need to be invested in developing their people"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Stamford, CT
Former Employee - Anonymous Employee in Stamford, CT
Recommends
Neutral Outlook
Approves of CEO

I worked at Starwood Hotels & Resorts full-time (More than a year)

Pros

the obvious: good hotel perks, fun brand to work with, people generally with a great sense of humor

the not-so obvious: most people in the stamford office HQs are ambitious, helpful and good-natured people. but even still, they are unhappy with their work lives and stressed out by their co-workers because of a constant need to please the senior managers. senior managers rightfully should have high expectations of their associates, but should equally reward good work with productive feedback and training. the latter is often missing.

Cons

- inadequate on-boarding for new hires across the board. you really have to fish for information and learn to seek out resources on your own.
- i can only speak anecdotally about my own group and a few others that i've heard about. but while there are proceses in place for "360-type" formal reviews, career development, coaching, etc., i've found that there is not enough emphasis placed on making sure that senior managers actually take the critical feedback provided by their associates and follow-through on making improvements.
- commuting is very difficult for nyc residents. if you want to keep nyc talent, you have to work on improving the shuttle schedule / allowing for more work flexibility

Advice to Management

make it a real, financially-incentivized (if necessary) part of your "Big 5" goals to develop your people. they will be happier and more productive, and you will see the results in their work.

Other Employee Reviews for Starwood Hotels & Resorts

  1. "Most understaffed, stressful, overworked and under appreciated department!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in San Diego, CA
    Current Employee - Guest Services Agent in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Hotel location, room discounts and coworkers

    Cons

    department overloaded with duties, understaffed, and very, very under appreciated and under paid. Along with your w-2 human resources actually handed every employee a special form stating we were so under paid that we might all be eligible for food assistance or rent assistance from the governement. The audacity!

    Advice to Management

    Not only to management but to corporate and gm, department very under appreciated and overlooked although almost daily were told we were the heart of the hotel! Are you kidding the heart of the hotel? Yet treated like the bum of the hotel!


  2. Helpful (2)

    "Concierge in Paradise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Specialist in Kaanapali Landing, HI
    Former Employee - Concierge Specialist in Kaanapali Landing, HI
    Recommends
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

    Cons

    You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

    Advice to Management

    Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.

There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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