Starwood Hotels & Resorts - Concierge in Paradise | Glassdoor
There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

Helpful (2)

"Concierge in Paradise"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Concierge Specialist in Kaanapali Landing, HI
Former Employee - Concierge Specialist in Kaanapali Landing, HI
Recommends
No opinion of CEO

I worked at Starwood Hotels & Resorts full-time (Less than a year)

Pros

Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

Cons

You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

Advice to Management

Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.

Other Employee Reviews for Starwood Hotels & Resorts

  1. "Well taken care of in all aspects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Dana Point, CA
    Current Employee - Server in Dana Point, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts part-time (More than a year)

    Pros

    Great benefits, discounts and tips. Flexible hours for college students

    Cons

    Required to work holidays and no benefits for seasonal or PT employees

    Advice to Management

    Better brand training and communication


  2. "The Ballantyne Hotel, Charlotte. Nice reputation, but very unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at Starwood Hotels & Resorts full-time

    Pros

    The Ballantyne Hotel has a good reputation in the community, good benefits and is a good place to have on your resume

    Cons

    Four star in the front of the house, 2 star in the back. Cheap equipment, poorly organized.

    Advice to Management

    Stop being so cheap. Equipment for catering functions and brunches were bought from local party stores and rigged up make it work. Pots and pans in the kitchen were so thin and cheap you could bend them in half with your bare hands. The catering department was so unorganized and bent over backwards to allow so many last minute requests that a 1 - 1-1/2 hour daily meeting was required to keep up with all of the changes. Every other place I have worked had a once a week meeting for this purpose. A high level manager once said in a meeting that he was proud of the fact that no one who had ever been let go from this hotel had ever been able to collect unemployment. His method? Always include one area in their annual review that said that they needed room for improvement. Then, if he wanted to let them go, he would find something minor that they did wrong, write them up for that, and then say that they hadn't improved in that one area. A year after saying that, at least three of the people in the room had been let go, with no explanation as to what had happened. They were there one day and gone the next. Nice. Also, the more you worked, the more they expected you to work. Don't expect to get the work/life balance that they promote in their literature.

There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

Work at Starwood Hotels & Resorts? Share Your Experiences

Starwood Hotels & Resorts
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or