Starwood Hotels & Resorts - guest service agent | Glassdoor
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"guest service agent"

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Former Employee - Guest Service Agent in Toronto, ON (Canada)
Former Employee - Guest Service Agent in Toronto, ON (Canada)

I worked at Starwood Hotels & Resorts part-time (Less than a year)

Pros

-hotel benefits
-fun to work at

Cons

-not office hour 9-5pm for GSA

Other Employee Reviews for Starwood Hotels & Resorts

  1. "Great company but structure can be implemented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Cancún (Mexico)
    Current Employee - Sales Agent in Cancún (Mexico)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    Income, life balance and great expirience great trainning

    Cons

    Commison based so a little uncertain

    Advice to Management

    Equanimity


  2. Helpful (2)

    "Sales will drive you insane slowly but surely, try to advance as quick as you can..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Associate
    Former Employee - Sales & Service Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    -Good name to have on your CV/Resume.
    -Colleagues are fantastic.
    -Decent salary.
    -Advancement is possible.

    Cons

    -You're monitored all the time, they have zero confidence in you.
    -If you make a mistake, no matter how small, they're on your back about it straight away, even if it technically wasn't your fault (system errors, of which there are a lot, etc...) but they still use you as someone to place all the blame on; You are truly bottom of the ladder.
    -If you do something well it's practically ignored; Very very little praise from management unless a guest goes out of their way to say something about you.
    -You feel very dis-empowered, essentially all you do is take the abuse from callers and pass it on to the hotel/another department. There is very little you can do yourself to help the caller so you feel like the customer service you are providing is very bad. If you do try to go out of your way to help a guest you usually just get into trouble with management rather than receive praise.
    -There is a huge amount of favoritism going on; some supervisors are absolutely corrupt.
    -It does depend on which team you work for, but in general it's very hard to get vacation time.
    -The shifts are mentally draining, you end up have almost no personal or social life.
    -Apart from the two 10 minute breaks and the 40 minute lunch (unpaid) you have to be at your phone for your entire 8.5 hour shift, if you need to use the bathroom you are allowed 4 minutes a day. Apart from that you are "chained" to a desk (not even your own desk, no one has their own desk) via your headset.

    Advice to Management

    Treat your Sales & Service agents better in general.


There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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