Starwood Hotels & Resorts - Sales Associate/Customer Services | Glassdoor
There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

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Helpful (1)

"Sales Associate/Customer Services"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate/Customer Services in Cork (Ireland)
Former Employee - Sales Associate/Customer Services in Cork (Ireland)
Recommends
Positive Outlook
No opinion of CEO

I worked at Starwood Hotels & Resorts part-time (More than a year)

Pros

The benefits and opportunities are great. There is a lot of opportunity for vertical and horizontal movement, so even if you find yourself stuck in a position you don't enjoy, there is ample choices in other departments.

Cons

My supervisor was not very flexible in regards to changing my schedule, so I usually got stuck working during holidays such as Christmas, New Years and other special dates specific to the country where I worked. I know "someone" has to do it, but I wished at the time that a rotation plan was in place, to make it a bit more fair. But again, that was my experience, with my supervisor. Cannot speak for all teams out there.

Advice to Management

Perhaps offering some snacks or even supplying free coffee / tea would be somewhat nice and generous to the guys on the floor, working on the phones all day long? Somedays they'd run our of water! :)

Other Employee Reviews for Starwood Hotels & Resorts

  1. "Great ambiance, some opportunities and lots of bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Great qualified people
    Young Team
    Interesting assignments
    Great Culture

    Cons

    Lots of paperwork
    Lots of reporting
    Little decision making power


  2. "Receptionist W"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Barcelona (Spain)
    Former Employee - Front Desk Agent in Barcelona (Spain)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Great work atmosphere, good emphasis on team effort.

    Good focus on quality

    Good focus on guests

    Recognition of, and stimulating personal input - empowerment

    Cons

    Rather low pay

    Slow career growth options

    entry positions for graduates are rather low, compared to non hospitality companies

    Advice to Management

    It would be smart to offer better entry positions for graduates. The training program has its benefits, but it also scares the best graduates, as they feel they are treated as equals, eventhough they are far more talented than the rest.

There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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