An Amazing Decline/Trust Your Gut - Anonymous Employee State Farm Employee Review
- 3.0Mar 8, 2018Anonymous EmployeeFormer Employee
Pros
(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed
Cons
(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds
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Other Employee Reviews
- 5.0Nov 29, 2023Sales ManagerCurrent Employee
Pros
Great products and incentives. Provides a ton of training.
Cons
Always increasing requirements and systems.
- 4.0Oct 28, 2016Claims Associate -ILRCurrent Employee, more than 1 yearPhoenix, AZ
Pros
State Farm has good benefits and good people. There is an extensive training program.
Cons
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.
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