State Farm - Wish salary was higher | Glassdoor
There are newer employer reviews for State Farm
There are newer employer reviews for State Farm

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Helpful (1)

"Wish salary was higher"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Auto Claim Representative in Austin, TX
Current Employee - Auto Claim Representative in Austin, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at State Farm full-time (More than a year)

Pros

Management is incredible. The TMs I've worked for are great at supporting your decisions and encouraging advancement. Most everyone their seems to be genuinely nice people and truly act as a team. Training is great and extremely thought out to help new hires succeed. Paid continued education is an awesome perk! Great benefits, pension, 401k, health, dental, vision, life, etc.

Cons

Lack in technology! Seems like it takes 10 years to make a change to catch up to the rest of the world and it hurts business. Seems a little political in order to move up but isn't every job kinda like that. Performance may get you noticed but not necessarily promoted. Seems that you really have to network and become popular to have a shot at a promotion, which creates a work environment that promotes social hour instead of producing a quality product. Wish they had offices in bigger cities as most claims offices are in smaller communities. Also appears that we'll be going to a true call center atmosphere by having Work Force Management dictate your every min. Breaks and lunches will be scheduled lol. This isn't Walmart. Oh and salary's need to be higher in order to deal with this lagging economy. OT is necessary just to make ends meet because salary isn't high enough.

Advice to Management

Learn to actually handle claims instead of call monitoring and worrying about how much SF is branded on the phone. Continue to let the employees have the flexibility of handling a claim based on merit. It's quality over quantity. Not work as many as you can... that only ends up creating more work. Start looking at performance over popularity.

Other Employee Reviews for State Farm

  1. Helpful (2)

    "It's not the company I started with..."

    Star Star Star Star Star
    Current Employee - Operations in Austin, TX
    Current Employee - Operations in Austin, TX
    Positive Outlook

    I have been working at State Farm full-time (More than 10 years)

    Pros

    The customer does comes first, as they should!

    Cons

    Keeping up with the competition has made us take necessary actions very quickly and the corresponding painful shift in culture came way too fast.

    Advice to Management

    Process improvement that yields valuable data and actual improvements is what every employee / customer wants, but improvement for the sake of metrics and industry comparison only yields little.


  2. Helpful (1)

    "Great than horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Bloomington, IL
    Current Employee - Agent in Bloomington, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Training team in IL, great before launch

    Cons

    Lack of tools to aid in being successful at DAFO - Livionia Level

    Advice to Management

    promote top performers


There are newer employer reviews for State Farm
There are newer employer reviews for State Farm

See Most Recent

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