State Farm - Great | Glassdoor
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There are newer employer reviews for State Farm

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"Great"

StarStarStarStarStar
Former Employee - Customer Service Assistant in Greeley, CO
Former Employee - Customer Service Assistant in Greeley, CO

I worked at State Farm full-time (More than 10 years)

Pros

I loved my 21 1/2 years with State Farm. Would love to still be working there

Cons

The company has changed. They claim it is still all about the customer, but they don't want you to take the time to help them. They would prefer that a customer be transferred 5 or 6 times than have the first person assist them.

Advice to Management

Consider the person, yes it is about numbers in the call center, but the numbers are not everything. Everything that was done to help me with my health issues was held against me. I worked very hard to try and get all of my call below the 5 minute limit, but couldn't. I didn't qualify for ADA protection so you labeled me as untrainable that is not a fair assessment. I was a hard working employee my customers were number one a priority in my opinion not a number.

Other Employee Reviews for State Farm

  1. "Not bad not good"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I like the work-life balance and I love my manager

    Cons

    The pay is very low, the work place remind me of a high school. We are micro-managed for no reason

    Advice to Management

    Pay is too low for the work we do


  2. "Have only worked for agents. But I have had a great experience with the 2 agents I have worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Grand Prairie, TX
    Current Employee - Account Manager in Grand Prairie, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 3 years)

    Pros

    Great environment, great co-workers, great boss

    Cons

    Low pay, very needy customers

    Advice to Management

    n/a

There are newer employer reviews for State Farm
There are newer employer reviews for State Farm

See Most Recent

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